Assign calling ID to an agent?

New Contributor

Does anyone have any clue as to the restrictions or method to start using the new feature of allowing agents to make outbound calls using a specific resource account?



I've done some preliminary testing, and I can't find an obvious location for a setting on my profile to select what number to call out as, and all calling I've done (after assigning a different resource account as my calling ID), show as my regular account phone number.

It also seems that it allows call queues with numbers attached but won't populate the field (for the alternate calling ID) if you use auto attendants with phone numbers attached.


Is there a piece I'm missing to designate which ID I call out as? Is there a reason why it isn't accepting auto attendants as the alternate ID?


1 Reply

this has to be done via PowerShell at the moment.
The documentation can be found here: