Jun 11 2021 09:25 AM
Does anyone have any clue as to the restrictions or method to start using the new feature of allowing agents to make outbound calls using a specific resource account?
I've done some preliminary testing, and I can't find an obvious location for a setting on my profile to select what number to call out as, and all calling I've done (after assigning a different resource account as my calling ID), show as my regular account phone number.
It also seems that it allows call queues with numbers attached but won't populate the field (for the alternate calling ID) if you use auto attendants with phone numbers attached.
Is there a piece I'm missing to designate which ID I call out as? Is there a reason why it isn't accepting auto attendants as the alternate ID?
Jun 11 2021 11:48 AM
Mar 27 2023 07:21 AM
Mar 28 2023 08:43 AM
From the users client - as you enter the calling details in you will notice the Call button at the bottom has a dropdown option, within here you select whether you want to call as yourself or as the AA