As asked on recent #msignite 2021/11/03 - Call Flow

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Business asks why do we have so many unanswered calls or what happened to specific call? There is no easy way to follow call flow coming to IVR(auto attendant) to Call Queue and then to the agent what user it rang or didn't answer etc. The AA CQ PowerBI report gives some info, but you still need to collate all the info.

 

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