Approvals Error - An unexpected server error occurred

[dennisrey]

Hi,

Can someone help me? We have encountered below error in approvals app while submitting a request for approval:

We have already tried clearing teams cache, etc. but still the problem persists. Thanks!

[#2]

Hi @dennisrey,

If you're experiencing an unexpected server error in the approvals app in Microsoft Teams, here are some troubleshooting steps you can try:

1. Check for updates. Make sure that you're using the latest version of the Microsoft Teams app and the approvals app.
2. Try a different browser or device. If you're using the Teams web app, try using a different browser or device to see if the issue persists.
3. Check your permissions. Make sure that you have the necessary permissions to use the approvals app and create requests. Check your organization's policies and your own user settings.

Additional steps (or tips):

• If you're using a custom approvals template, try creating a new request using the default template to see if the issue persists.
• If you're able to create and submit approval requests from the Teams desktop app, try using the desktop app instead of the web app.

You can use this link as a reference:
https://answers.microsoft.com/en-us/msteams/forum/all/teams-approval-an-unexpected-server-error-occu...

Please click Mark as Best Response & Like if my post helped you to solve your issue.
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Kindest regards,

Leon Pavesic
(LinkedIn)

[#3]

@LeonPavesic, none of these items fix the issue and we have not changed any settings.  My team has been using Approvals with a template for almost a year.

[#4]

@LeonPavesic     I've tried the suggested solutions, and this is not working for me.   This must be a Microsoft issue.    It seems to be maybe an attachment issue. I can send a basic request without an attachment, but won't allow with an attachment. We have template approvals that require attachments, and they aren't working. 

[#5]

I have worked with our IT support who has resolved the issue. I do not know what they did for the fix, but hopefully it prompts other users to reach out to their IT departments to get a resolution.

[#6]

What was the solution?

[#7]

This worked for me

As a workaround could you please try the following.
• Go to the Power Platform Admin Center (admin.powerplatform.microsoft.com)
• Select 'Environments'
• Select the environment in which the error occurs
• Select 'Security Roles' > 'See All'
• Click the ellipsis (...) next to Approvals Administrator and select 'Edit'
• Search for 'asyncoperation' (aka 'System Job') table (Select 'Show all tables' if not visible)
• Update the read permission to 'Organization'
Please try the above steps and let me know on the outcome. Please share a screenshot of the changes.

[#8]

As a workaround could you please try the following.
• Go to the Power Platform Admin Center (admin.powerplatform.microsoft.com)
• Select 'Environments'
• Select the environment in which the error occurs
• Select 'Security Roles' > 'See All'
• Click the ellipsis (...) next to Approvals Administrator and select 'Edit'
• Search for 'asyncoperation' (aka 'System Job') table (Select 'Show all tables' if not visible)
• Update the read permission to 'Organization'
Please try the above steps and let me know on the outcome. Please share a screenshot of the changes.

[#9]

Hey! I had the same issue, I got the error because the approver was removed from the organization, try removing the approver that is not longer part of the organization and that should fix the issue.