Sep 19 2019 03:36 AM
Sep 19 2019 03:36 AM
When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the dialpad. Eventually the call goes to voicemail and a missed call notification comes up. Have tried deleting and reinstalling the app but no success. This seems to have been an issue for some users last year looking at earlier posts.
Teams app version 1416/126.96.36.1999090401 on Android 9 Pie.
May 14 2020 10:36 AM
May 14 2020 10:41 AM
May 14 2020 10:46 AM
May 19 2020 05:42 AM
Just came accross this thread!
We have exactly the same issue, we have the following setup:
Intune enrolled Samsung S20 devices, Work profile configured and teams app deployed in the work profile, incoming calls on teams rings on the handset but there is no option at all to answer, even with the teams app open, the handsets just ring and no option to answer, swipe down and no option to answer either, we have turned off battery optimisation for teams under the android settings and checked the notification settings, but still no way at all to answer the calls, have also gone into teams settings and ensured the desktop and mobile ring at the same time (which they do) just no way at all of answering the calls on the Samsung S20!
Sounds like it is a Microsoft/Android/Samsung issue but we urgently need a solution to this.
If anyone finds one please do share it!
May 19 2020 05:48 AM
@bluelights I have had a chat session with Google today out of change that they might know something but although they got the issues said I needed to raise it with Microsoft via an email that Google provided. I did this and was informed that I should get a reply within 3 days. Will find out. It is painfully annoying!
May 21 2020 07:16 AM
@mikekeats Small update, i opened a case with Microsoft today, they checked with the devs and they are aware of the issue and are working on a resolution, one thing they did ask me to do, is:
- Go into the admin portal
- Settings, org wide settings
- Organisation profile
- Release preferences
- Select "Targeted release for everyone"
Im sure you could just choose the "Targeted release for selected users" if you didnt want new releases to roll out right away to all users in case of bugs.
Anyway for us i changed it to everyone, MS said this will push out the teams update right away as soon as it is ready, the big question of ETA ofcourse could not be given, so could be a while if they need to include Google devs also.
Anyway now back to explaining to staff why Microsoft would release with a crazy bug like this....
Will report back
May 22 2020 06:24 AM
@mikekeats small idea, (not tried it yet) if you go into the teams app on the phone, goto settings and then about, there is a tab to enable "Developer Preview"
I will give that a go maybe over the bank holiday to see if it installs a "newer" preview version of the teams app, maybe it might contain the illusive fix sooner.
May 22 2020 08:14 AM
@bluelights I already have the selected and not noticed anything different over the last few days.
May 22 2020 09:58 AM
Here's the latest from Microsoft on this issue:
"I would like to inform you that, as it is a global issue, the engineering team is actively working on this issue and it should be resolved within this year as all the android 10 users are facing the issue"
Not great, but at least some sort of commitment on a fix, better than the AIP email encryption issue that we've seen on Outlook fo Mac, took MS 18 months to fix that one...
May 29 2020 04:16 AM
May 31 2020 10:20 AM
May 31 2020 10:25 AM
That's great to hear, I'll definitely test this with our Android users tomorrow AM. *fingers crossed @mikekeats
Jun 01 2020 06:02 AM
Jun 01 2020 06:16 AM
Jun 01 2020 09:57 AM
Jun 01 2020 12:56 PM
Jun 02 2020 01:48 AM
Jun 04 2020 07:54 AM
@mikekeats Mine not updated yet, not sure if it has something to do with intune and work profiles, developer preview has been on in the teams app but nothing yet.