Android手机、平板无法登录Teams,PC端软件和web可以正常登录

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Occasional Contributor

在同一个网络环境下PC端软件和web端都可以正常以来宾身份等都teams。但是在手机端通过邀请邮件的连接,无法以来宾身份登录teams。

移动端的软件多次删除,清空重装都一样。使用不同的手机也一样。

teams_pc.PNGteams_Androidpad.jpg

在用手机登录到这个账户之后,任然是无法切换到这个外部组织的。

在图中的“+添加账户” 下面无法发现"***@163.com(来宾)"账号

软件是通过微软中国推荐的中国国内应用商店Vivo应用商店下载,我同时也试过使用华为商店下载。出现同样现在。

版本号1416/1.0.0.2020080301

 

7 Replies
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Hello @leozhang  We apologize but our translation software isn't working well on this message (and we can't read what's on the computer screen).  If you can read this, I suggest you try to find a local Microsoft source through your IT administrator.

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@ThereseSolimeno 

Hello ThereseSolimeno:

I change the device language to English and get the screen picture age.

And my Mricorsoft private account, so there is no IT administrator.

 

My question is:

1. I had joined the wyckoff organization. I can log in at PC and web.

2. I can not log in Android Pad/Phone. I test 4 android mobile devices include, Samsung S6, Huawei 8X, Vivo X30, Huawei MatePad Pro.

3. I test these function in 4G, 5G, wifi network environment.

4. About the Teams APP, I try get the software from Huawei App Shop, Vivo App Shop. These is the microsoft official app download site.

5. I also try different Microsoft account. The result is the same.

 

I want to log in teams in android device, can you help me?

This is the new screen.

Thank you very much!

 

teams_pc_Eng.PNGteams_1.jpgteams_2.jpgteams_3.jpg

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It seems that the issue had been solved? Could you share to me how I can solved it?
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@leozhang It can now log in successfully, and I haven't made any changes.

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@Softoxi635 从不能登录到可以登录,经过了多少时间?

@ThereseSolimenoHell ThereseSolimeno! Do you have find the reason of these problem? or Do you want I to do any other test? I had upload the problem photo which using English.

 

Another person told me he/she can use in Android after several days, and he/she don't do any changes.

But I still can not work in android after from tow to theree weeks.