Jan 01 2020 11:33 PM
Hello Community,
A quick question, within our teams, we have a chat group to ask questions of any type related to our work.
The team is globally located. After some time, and the amount of question, comments and points added there, I was wondering if there is a way to analyze all of this and come out with some kind of auto-generated wiki or FAQ based on what the group ask along with the answers or at least be able to go back into the history to find back quickly the previous question?
Jan 01 2020 11:47 PM
Hi,
If have a private chat group it is hard to do that, but if the "chat group" is a Channel in Teams then you could use Power Automate (flow) to read channel messages and take those messages into a document. But there is nothing out of the box solution for this, so you have to setup your flow yourself.
Jan 01 2020 11:52 PM
Thank you @Linus Cansby
It is a Channel within a Teams.
Do you have like a reference I can look at for implementing the Flow as you mentioned?
Jan 02 2020 02:37 AM
@PhilippeT Sorry, no. I've not done this myself, it was just an idea but something like this might work.
More information about Teams functions in Power Automate flows here:
https://docs.microsoft.com/en-gb/connectors/teams/#get-messages
Jan 02 2020 05:35 AM
Jan 03 2020 09:32 AM
Jan 29 2020 12:09 AM
Thank you for the info.
I started based your screenshot and it worked.
I used the message body content instead of the message.
Best
Feb 15 2022 04:22 AM
Feb 17 2022 07:56 PM
Hello Olivier,
It has been some time. I put a flow in place which would pick up all new discussion or thread from a channel of a team into an Excel file.
I let it run for a bit, and then check the result. To make it more useful, I would probably need to add more step in my flow and probably have a dev to do some customization.
I stopped doing this because I was not able to use the result in the excel file to kind of process and build a kind of FAQ based on the discussion.
For your need, maybe you can look in having the Form in place before the call using the Form application and to send it in the call for the Q&A. The Form application will register all the answers for each question which you can then export in an Excel sheet to review.
I think that when you do like an event like type of call, you do have the functionality to setup a Q&A part integrated from which you can get the feedback but I have not used or look into that.
Sorry I am not able to help you much on this.
Best regards, Philippe