SOLVED

All Teams video freezes with EVERY incoming message

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New Contributor

After updating to OSX catalina 10.15.5 (19F101) Teams video of other call participants will freeze on every. single. incoming. message. Not only does the video freeze, but the message notification is blank. It stays this way till I move my mouse. Once I move my mouse I can see the message notification and the video unfreezes.

This is so annoying!!!!!!!!!!!!!!!!!!!!!! It is seriously hampering my ability to work. 

1.3.00.15561

 

Is anyone else seeing this?  Is there a fix?

3 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi @bbarand

There is a similar bug reported for catalina 10.15.4 here

https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40130956-macos-teams-vide...

Have raised a bug report

https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40890427-bug-teams-video-...

Would recommend raising a support ticket referencing this bug on Uservoice. I have also raised a bug directly to the engineering team

Hope that answers your question and that they resolve it in the near future

Best, Chris
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@Christopher Hoard Thanks for the info! How do I raise a support issue on Uservoice?

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Ah sorry - misworded, meant here to raise a ticket in the Microsoft 365 admin centre and reference the bug which I added on Uservoice

Hope that helps

Best, Chris