Agent in call queue can hear music on hold before connecting

New Contributor



I have a call queue with music on hold configured. Now agents can hear the music after picking up the call. As soon as they are connected with the caller, the music stops playing. 


The call queue has now been used for over a month, the issue just started this week. 


I already switched off "conference mode" which didn't change the behavior.


Any hints on this?



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