Sep 02 2021 11:12 AM
Hello All,
I am having difficulties with group chat functionality.
I am attempting to add an external user to one of our group chats and in doing so I get a message "Some of these people are outside your org. Adding them will create a new group chat"
This particular users org is federated with our tenant.
I can chat with this user and also see presence when chatting directly or in a new group.
I would like for this user to see the group chat history or at the very least be added to the current group without creating a new chat.
Sep 02 2021 11:30 AM
SolutionSep 02 2021 11:38 AM
Apr 14 2022 02:36 PM - edited Apr 14 2022 03:24 PM
@ChristianJBergstrom so unless you know ALL the people that need to be in the chat from the BEGINNING, you cannot add a new Federated user to an existing chat so they join and see the history?
What if there are ongoing support chats and new Federated team members need to be added for escalations?? creating a new chat loses the history that the new chat external user needs?
Is there any workaround for this?? seems we can add GUEST users to existing chats, but not EXTERNAL
Apr 15 2022 12:46 AM
Jul 08 2022 03:00 AM
Sep 02 2021 11:30 AM
Solution