SOLVED

Adding external user to chat group issue

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New Contributor

Hi 

 

Is anyone else having issues adding an external user to a Team Chat group that already has multiple internal users in the group? This functionality was working 2 days ago but has now ceased to work. All of our tenancy and security sessions remain the same.

 

So I can create a new chat group and add an external user and that works fine but then I cannot add any additional internal users. Likewise if I have say multiple internal users in a group chat and then try to add an external user it never resolves the email of the external user.

 

Any advise would be appreciated as this was working fine beginning of the week.

 

Thanks

 

Scott

 

2 Replies
Highlighted
Solution

@Scott_Kirk 

Hi Scott.

 

There is a difference between Guest and External Users. 

External Users cannot be added to group chats (no account in your AAD)

 

2020-06-05_07h51_07.png

 

Maybe this doc will help you
https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations

 

Highlighted

@StephanGee  Thanks for that. I think what I may have done previously was to  add an external user to a meeting or call which is why I have a group chat with mixed internal and external users. I have then mistakenly thought I could do this by creating a mixed group chat. Thanks once again for clarifying.