Adding external user(Gmail account) problems

%3CLINGO-SUB%20id%3D%22lingo-sub-1373029%22%20slang%3D%22en-US%22%3EAdding%20external%20user(Gmail%20account)%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1373029%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20I've%20been%20trying%20to%20add%20a%20new%20guest%20in%20a%20Team%20(using%20the%20desktop%20application%20since%20web%20isn't%20working%20for%20me)%20and%20I've%20a%20funny%20situation%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20the%20external%20email%20account%20that%20I%20want%20do%20add%3A%20***apple.*********%40gmail.com%20(i'm%20going%20to%20blur%20or%20hide%20some%20data%20to%20protect%20the%20user%20information).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20try%20to%20add%20it%20I%20got%20the%20following%20error%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22MicrosoftTeams-image%20(2).png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F190016i85BE28C5F7527319%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22MicrosoftTeams-image%20(2).png%22%20alt%3D%22MicrosoftTeams-image%20(2).png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20try%20to%20insert%20similar%20emails%20(or%20even%20my%20personal%20gmail%20account)%20I%20don't%20have%20any%20problems%20(and%20it's%20the%20same%20TEAM)%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22MicrosoftTeams-image%20(3).png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F190017i04EE0704AD5E19D4%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22MicrosoftTeams-image%20(3).png%22%20alt%3D%22MicrosoftTeams-image%20(3).png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%E2%80%83%3C%2FP%3E%3CP%3EWhat%20I'm%20seeing%20is%20if%20I%20have%20the%20word%20%3CSTRONG%3EApple%26nbsp%3B%3C%2FSTRONG%3Eon%20the%20email%20account%20I'm%20not%20able%20to%20add%20the%20account.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20that%20the%20problem%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1373029%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1373149%22%20slang%3D%22en-US%22%3ERe%3A%20Adding%20external%20user(Gmail%20account)%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1373149%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F660580%22%20target%3D%22_blank%22%3E%40JoaoTSS%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20don't%20think%20it%20is%20going%20to%20be%20the%20word%20apple.%20%26nbsp%3BI%20just%20tried%20adding%20an%20email%20account%20with%20the%20word%20apple%20in%20it%20as%20a%20guest%20to%20my%20own%20Teams%20test%20environment.%20%26nbsp%3BIt%20had%20no%20problem.%20%26nbsp%3BAdmittedly%2C%20it%20was%20not%20a%20genuine%20email%20account%20though.%20%26nbsp%3BJust%20a%20made%20up%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20like%2C%20you%20can%20PM%20me%20the%20email%20address%20(if%20you%20are%20able%20to)%20and%20I'll%20try%20adding%20it%20to%20see%20what%20happens%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Visitor

Hello all,

 

So I've been trying to add a new guest in a Team (using the desktop application since web isn't working for me) and I've a funny situation:

 

This is the external email account that I want do add: ***apple.*********@gmail.com (i'm going to blur or hide some data to protect the user information).

 

When I try to add it I got the following error:

MicrosoftTeams-image (2).png

 

If I try to insert similar emails (or even my personal gmail account) I don't have any problems (and it's the same TEAM):

MicrosoftTeams-image (3).png

What I'm seeing is if I have the word Apple on the email account I'm not able to add the account. 

 

Is that the problem?

1 Reply
Highlighted

@JoaoTSS 

 

I don't think it is going to be the word apple.  I just tried adding an email account with the word apple in it as a guest to my own Teams test environment.  It had no problem.  Admittedly, it was not a genuine email account though.  Just a made up one.

 

If you like, you can PM me the email address (if you are able to) and I'll try adding it to see what happens?