Account blocked, user not found in the risky users list

[HediNaili]

Hi,
I'm currently facing issues trying to access another company's tenant on Microsoft Teams and Azure DevOps, I'm getting the Account blocked error

But wen I checked with my company's AAD Admins, we couldn't see any users at risk and no audit logs as well.

What else can be checked? anyone has any clue?

Thanks

Hedi

[#2 · Accepted solution]

Hello, yes. This page explains it in detail https://docs.microsoft.com/en-us/azure/active-directory/identity-protection/concept-identity-protect...

Btw, the short answer. Reset password.

[#3]

@HediNaili hello, were you able to fix the issue?. If yes, how did you it? The post described bellow is not valid for me, because my company doesn't allow self-password change in AAD.

[#4]

You really should read the attached link if the password solution isn't applicable. But to help you on the way you'll need to reach out to your IT admin to manually dismiss the risk or reset the password.

[#5]

@manuel_martin_ yes, password reset worked for me
can't you just ask your company to reset your password?

[#6]

https://nic.teamdynamix.com/TDClient/2965/ITPortal/KB/ArticleDet?ID=136170

[#7]

To be noted, it is necessary to check the blocked sign-ins in the Azure AD sign-in logs where all the successful and failed logins are reported. If the user is blocked, we can view the reason for blocking a user with detailed info in Azure AD Sign-in logs also.

https://blog.admindroid.com/monitoring-azure-ad-sign-in-logs-and-risky-sign-in-activities/

[#8]

I encountered a similar situation where a certain user is getting an error where they couldn't access resources in a guest tenant due to risk associated in the home tenant, but when we search the user in the Risky Users list we couldn't find them.

So I used the the below Graph API URL to dismiss the user risk using a POST HTTP request, which dismissed the user risk.
https://graph.microsoft.com/beta/riskyUsers/dismiss

[#9]

Hello I need some assistance unlocking my microsoft account it email address removed for privacy reasons. I asking if anyone can help me please I have tried all the other available options.