A member of a group can't join a meeting.

%3CLINGO-SUB%20id%3D%22lingo-sub-1241864%22%20slang%3D%22en-US%22%3EA%20member%20of%20a%20group%20can't%20join%20a%20meeting.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241864%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20morning%20to%20everyone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20problem%3A%20we%20have%20a%20member%20of%20four%20different%20of%20our%20teams%20who%2C%20when%20we%20start%20a%20meeting%2C%20does%20not%20receive%20the%20notification%20of%20the%20beginning%20of%20the%20meeting%20or%20the%20invitation.%20In%20the%20chat%20area%2C%20she%20sees%20the%20%22meeting%20in%20action%22%20image%2C%20but%20if%20she%20clicks%20on%20%22join%20the%20meeting%22%2C%20she%20can't.%3C%2FP%3E%3CP%3EOf%20course%20she%20has%20been%20onboarded%20as%20any%20other%20member%20of%20the%20teams.%20She%20can%20only%20join%20the%20meeting%20if%20someone%20who%20is%20already%20in%20the%20meeting%20invite%20her.%3C%2FP%3E%3CP%3EDo%20you%20have%20any%20idea%20of%20why%20it%20is%20working%20differently%20for%20her%20than%20for%20any%20other%20member%20of%20the%20organization%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1241864%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1249023%22%20slang%3D%22en-US%22%3ERe%3A%20A%20member%20of%20a%20group%20can't%20join%20a%20meeting.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1249023%22%20slang%3D%22en-US%22%3EThanks%2C%20Linus.%20I'll%20tell%20her%20to%20try%20both%20ways.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1747857%22%20slang%3D%22en-US%22%3ERe%3A%20A%20member%20of%20a%20group%20can't%20join%20a%20meeting.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1747857%22%20slang%3D%22en-US%22%3E%3CP%3EI%20cannot%20join%20my%20meeting%20today%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241921%22%20slang%3D%22en-US%22%3ERe%3A%20A%20member%20of%20a%20group%20can't%20join%20a%20meeting.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241921%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20she%20tried%20from%20another%20computer%3F%20If%20she%20is%20using%20Teams%20desktop%20client%20user%20Team%20Web%20application%20(%3CA%20href%3D%22https%3A%2F%2Fteams.microsoft.com%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fteams.microsoft.com%3C%2FA%3E)%2C%20if%20she%20is%20using%20the%20web%20app%20try%20the%20desktop%20client.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20using%20the%20desktop%20client%20in%20windows%20try%20to%20clear%20the%20cache.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommsverse.blog%2F2018%2F09%2F28%2Fclear-the-microsoft-teams-client-cache%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcommsverse.blog%2F2018%2F09%2F28%2Fclear-the-microsoft-teams-client-cache%2F%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1840619%22%20slang%3D%22en-US%22%3ERe%3A%20A%20member%20of%20a%20group%20can't%20join%20a%20meeting.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1840619%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F588503%22%20target%3D%22_blank%22%3E%40Fabrizio_Ballabeni%3C%2FA%3E%3C%2FP%3E%3CDIV%3E%3CP%3EThe%20reason%20is%20that%20Microsoft%20outlook%20and%20teams%20are%20not%20synchronizing%20the%20user%20profile%20correctly.%3C%2FP%3E%3C%2FDIV%3E%3CDIV%3EIf%20you%20book%20a%20meeting%20in%20outlook%20it%20may%20provide%20the%20error%20with%2090%25%20when%20you%20want%20to%20join%20your%20own%20meeting.%3C%2FDIV%3E%3CDIV%3EIf%20you%20book%20the%20meeting%20in%20teams%2C%20then%20it%20will%20not%20come%20up%20with%20the%20error%20at%20all.%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EThis%20is%20a%20part-time%20solution%20and%20I%20have%20as%20a%20Microsoft%20Alumni%20requested%20that%20the%20product%20team%20finds%20a%20solution.%3C%2FDIV%3E%3C%2FLINGO-BODY%3E
New Contributor

Good morning to everyone.

 

I have a problem: we have a member of four different of our teams who, when we start a meeting, does not receive the notification of the beginning of the meeting or the invitation. In the chat area, she sees the "meeting in action" image, but if she clicks on "join the meeting", she can't.

Of course she has been onboarded as any other member of the teams. She can only join the meeting if someone who is already in the meeting invite her.

Do you have any idea of why it is working differently for her than for any other member of the organization?

 

4 Replies

Have she tried from another computer? If she is using Teams desktop client user Team Web application (https://teams.microsoft.com), if she is using the web app try the desktop client.

 

If using the desktop client in windows try to clear the cache.

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

Thanks, Linus. I'll tell her to try both ways.

I cannot join my meeting today

@Fabrizio_Ballabeni

The reason is that Microsoft outlook and teams are not synchronizing the user profile correctly.

If you book a meeting in outlook it may provide the error with 90% when you want to join your own meeting.
If you book the meeting in teams, then it will not come up with the error at all. 
This is a part-time solution and I have as a Microsoft Alumni requested that the product team finds a solution.