Mar 20 2020 08:09 AM
Good morning to everyone.
I have a problem: we have a member of four different of our teams who, when we start a meeting, does not receive the notification of the beginning of the meeting or the invitation. In the chat area, she sees the "meeting in action" image, but if she clicks on "join the meeting", she can't.
Of course she has been onboarded as any other member of the teams. She can only join the meeting if someone who is already in the meeting invite her.
Do you have any idea of why it is working differently for her than for any other member of the organization?
Mar 20 2020 08:31 AM
Have she tried from another computer? If she is using Teams desktop client user Team Web application (https://teams.microsoft.com), if she is using the web app try the desktop client.
If using the desktop client in windows try to clear the cache.
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
Mar 24 2020 02:14 AM
Oct 30 2020 10:34 PM
The reason is that Microsoft outlook and teams are not synchronizing the user profile correctly.
Feb 08 2021 11:01 PM
Have the same issue. Tried reinstalling teams and removing teams folder but just doesnt work.
Everything else works in teams. Its just joining/starting a meeting that is not available
Using web version works but the functionality is not same. Cant see all team members video on web client.
really annoying bug
Feb 22 2021 01:09 PM
Apr 27 2021 06:30 AM
Solution@MV-OHQYou guys didn't choose audio (on the same screen). Do that and you will be probably be able to join!
/Jakob
May 28 2021 08:05 AM
Can confirm that turning on both audio and video actually enabled the join button for the colleague I was troubleshooting this for. (The person could not previously join a meeting even though they thought their settings were OK - they just were not turned on.) @KnugOlaf
Sep 03 2021 07:51 AM
Mar 22 2022 01:12 PM
@Linus Cansby Thank you so much the powershell scritp to clear the worked great!! No more having to reboot to join a meeting. Yippie!!
Apr 27 2021 06:30 AM
Solution@MV-OHQYou guys didn't choose audio (on the same screen). Do that and you will be probably be able to join!
/Jakob