A MAJOR ISSUE WITH MICROSOFT TEAMS (EXTERNAL USERS DON'T HAVE CHAT OPTION DURING MEETING)

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Frequent Contributor

One more question coming up directly from the Client's end:

 

There is no option for getting a Chat during meeting to the external user who are the attendees or participants of meeting in Teams. I have tested the same and there is no option coming in Microsoft Teams Desktop App. I am confused and even client will get confused if someone from the other end pings then how the external members receive or reply on to that ping!!

 

Screen Shot attached with files. Kindly have a look and please provide some inputs for the same.

 

23 Replies
Is this constant? I have had this a few times (I was a external attendee) and heard couple of times on fully internal meeting happening to some participants.
So far this has been occasionally happening, but if it is a norm for you - then it is a new problem.

These are guest users connected into the Office 365 tenant where they are guests - right?

 

Have they tried joining the meeting when they are connected to their home tenant? I think the chat option is available during meetings when they are signed into their home tenant, but not when they're signed in as a guest to the tenant hosting the meeting.

@Tony Redmond Thank you for the response! So let me tell you if I am the Scheduler and I have scheduled the meeting with my external users which is outside my organisation (who has O365 license and Teams App) as well as my internal members which are working in my organisation. Then at that moment if they connect over teams Desktop App - The one who is from external side will not get the Chat option visible in their Teams Desktop App.

 

At the same time the one who is from internal side will have full fledged option to even reply over the same ping which they get from Scheduler!!

 

Though you can change your Tenants from Home to Guest but it will disconnect the meeting and what will be the use if you don't get the ping instantly during the meeting itself.

Hi Mitul,

 

Just to check, what are your settings of chat under Guest access in the Skype & Teams admin centre?

 

TeamsGuestAccess.PNG

 

Best, Chris

I think Tony is correct. If you are not connect to your home tenant, you are not going to see the chat option in the meeting...it works currently in this way and I personally would like to have the Chat no matter if I'm in my home tenant or not
I agree, I have just tested with another tenant and its not to do with the settings above as the issue still persists. Points to the guest being out of their home tenant.
There are some limitations to meetings features for guest users. Guest participants don’t have access to Files, Chats or Activity. They can only participate in audio conversation, without the option to send instant messages or send and receive files. Guests cannot share camera or screen, but they can view other members’ shared screens. The options of this feature are still in the development, so we can expect to have more options soon.

The issue isn't external users, i join Teams meetings all the time as an external user and chat just fine, what I've heard is there is an issue where if the external user is on a tenant in a different region it causes this to happen where they don't have the chat tab. Only way around it is to invite them as a guest to a team in your tenant and then they can switch to your tenant and join the meeting. 

 

Are the users you know experiencing the problem in different geographic regions? 

As I recall, when I join a meeting in the Microsoft tenant when signed-into my tenant (in EMEA), I have access to chat etc. But if I switch to the Microsoft tenant and then join the meeting, I don't. 

Guys, always so great to learn more from you. Learnt a great deal in this one.
Interesting. I've witnessed the opposite on the Teams Tuesdays calls with people joining that call and not having chat. Guess we can say there is def. something there not adding up. I do know they are aware and working on it thou :).

I shall just have to wait until next week's calls to figure out whether my recollection is correct. Then again, because Teams changes so quickly, a recollection from this week is prone to be outdated next week.

So there was another thread about this and I decided to do some testing. 1 thing, people use different lingo for different types of users, usually external user is used, but they mean anonymous users. External users are Teams users from other tenants joining meetings.

Anyway, from my testing, Anonymous users still cannot chat in meetings, no matter what. This isn't in hence the uservoice.

However External Authenticated users can and should be able to chat (Assuming same region :P). And if you get the Administrator has blocked, it's because you are joining via web and have not first logged into your Teams account in your browser session. There is a small log in link right before you click join I think on the audio/video settings screen (after clicking join using web browser).

Anyway, hopefully they get the anonymous chat support going, then all these problems should go away :).

@Tony Redmond , @Chris Webb , @Juan Carlos González Martín@Christopher Hoard , @boneyfrancis Thank you all for the brain-storming discussions from all end... It's a great thing to hear all ideas from everyone. But the main point is clients won't be satisfied until they get the feature they want. I am just hoping to get this option available so that external guest must also be able to see the messages or chat coming up from scheduler end! 

Looking at the original post screenshot missing chat bubble is usually related to the region issue. Going to tag in @Annika Elias and see if she might be able to shed any light here. Annika, I want to say during Teams Tuesday call you guys mentioned that the whole region issue with chats not showing is being worked on? 

The main point is that people don't get to choose what functionality they get from a cloud system like Office 365. You can try to influence the decisions made by the development group as to what features they will build in the future by voting through Uservoice, but anyone who isn't satisfied because a cloud service doesn't work just the way they would like it to work doesn't understand the fundamentals of multitenant cloud services. You get great functionality at a low price with good security but you get what's in the box, not what you would like to be in the box. It's time to tell your clients how the world works.

I have heard the same mentioning, that this is a region issue and thus known by the Teams team. This has been on at least since September, so it might not be that easy to fix.

So we still have not got this solved.

Anonymous users cannot use chat or even can't see chat.

 

This is possible with SfB.

 

We cannot force any and every customer to create microsoft account, and neither we wish to pollute our Active Directory with thousands of guest users.

 

I understand difference between Guest user and Anonymous user, but when i share link (trough mail or other way) for "meet now" meeting or even prescheduled meeting. I want all participant to be able to see what i want them to see. We can't do Q&A with teams, because there is no chat. We don't need anonymous users to speak (in fact, we don't want them to speak), but why they have ability to speak or even send video to meeting, yet they don't have simple text chat is beyond my comprehension.