Nov 30 2018 03:47 AM
Nov 30 2018 03:47 AM
One more question coming up directly from the Client's end:
There is no option for getting a Chat during meeting to the external user who are the attendees or participants of meeting in Teams. I have tested the same and there is no option coming in Microsoft Teams Desktop App. I am confused and even client will get confused if someone from the other end pings then how the external members receive or reply on to that ping!!
Screen Shot attached with files. Kindly have a look and please provide some inputs for the same.
Nov 30 2018 04:15 AM
Nov 30 2018 04:15 AM
These are guest users connected into the Office 365 tenant where they are guests - right?
Have they tried joining the meeting when they are connected to their home tenant? I think the chat option is available during meetings when they are signed into their home tenant, but not when they're signed in as a guest to the tenant hosting the meeting.
Nov 30 2018 04:46 AM - edited Nov 30 2018 04:58 AM
@Tony Redmond Thank you for the response! So let me tell you if I am the Scheduler and I have scheduled the meeting with my external users which is outside my organisation (who has O365 license and Teams App) as well as my internal members which are working in my organisation. Then at that moment if they connect over teams Desktop App - The one who is from external side will not get the Chat option visible in their Teams Desktop App.
At the same time the one who is from internal side will have full fledged option to even reply over the same ping which they get from Scheduler!!
Though you can change your Tenants from Home to Guest but it will disconnect the meeting and what will be the use if you don't get the ping instantly during the meeting itself.
Nov 30 2018 04:59 AM
Just to check, what are your settings of chat under Guest access in the Skype & Teams admin centre?
Nov 30 2018 05:40 AM
Nov 30 2018 05:42 AM
Nov 30 2018 05:55 AM
Nov 30 2018 06:24 AM
Nov 30 2018 07:09 AM
The issue isn't external users, i join Teams meetings all the time as an external user and chat just fine, what I've heard is there is an issue where if the external user is on a tenant in a different region it causes this to happen where they don't have the chat tab. Only way around it is to invite them as a guest to a team in your tenant and then they can switch to your tenant and join the meeting.
Are the users you know experiencing the problem in different geographic regions?
Nov 30 2018 07:14 AM
As I recall, when I join a meeting in the Microsoft tenant when signed-into my tenant (in EMEA), I have access to chat etc. But if I switch to the Microsoft tenant and then join the meeting, I don't.
Nov 30 2018 07:21 AM
Nov 30 2018 07:26 AM
Nov 30 2018 07:29 AM
I shall just have to wait until next week's calls to figure out whether my recollection is correct. Then again, because Teams changes so quickly, a recollection from this week is prone to be outdated next week.
Nov 30 2018 08:15 AM
Nov 30 2018 09:01 AM
@Tony Redmond , @Chris Webb , @Juan Carlos González Martín, @Christopher Hoard , @boneyfrancis Thank you all for the brain-storming discussions from all end... It's a great thing to hear all ideas from everyone. But the main point is clients won't be satisfied until they get the feature they want. I am just hoping to get this option available so that external guest must also be able to see the messages or chat coming up from scheduler end!
Nov 30 2018 09:23 AM
Looking at the original post screenshot missing chat bubble is usually related to the region issue. Going to tag in @Annika Elias and see if she might be able to shed any light here. Annika, I want to say during Teams Tuesday call you guys mentioned that the whole region issue with chats not showing is being worked on?
Nov 30 2018 09:44 AM
The main point is that people don't get to choose what functionality they get from a cloud system like Office 365. You can try to influence the decisions made by the development group as to what features they will build in the future by voting through Uservoice, but anyone who isn't satisfied because a cloud service doesn't work just the way they would like it to work doesn't understand the fundamentals of multitenant cloud services. You get great functionality at a low price with good security but you get what's in the box, not what you would like to be in the box. It's time to tell your clients how the world works.
Dec 02 2018 03:05 AM
Jan 09 2019 08:00 AM
So we still have not got this solved.
Anonymous users cannot use chat or even can't see chat.
This is possible with SfB.
We cannot force any and every customer to create microsoft account, and neither we wish to pollute our Active Directory with thousands of guest users.
I understand difference between Guest user and Anonymous user, but when i share link (trough mail or other way) for "meet now" meeting or even prescheduled meeting. I want all participant to be able to see what i want them to see. We can't do Q&A with teams, because there is no chat. We don't need anonymous users to speak (in fact, we don't want them to speak), but why they have ability to speak or even send video to meeting, yet they don't have simple text chat is beyond my comprehension.