3-way calling from 2 inbound calls

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Occasional Visitor

I have come across an issue that I can not find an answer to. if I am on a PTSN teams call where BOB calls me and I answer the phone, then ALICE calls me. I put BOB on hold and answer ALICE's call. if I want to merge the calls (which you can do on any cell phone or other PTSN Service) there does not seem to be a way to merge these calls. 

 

NOTE: this occurs if they both call me. if I want to initiate adding a 3rd party to my call with BOB I can direct dial them and add them to the call but I can not if they both call me.

 

Has anyone else run into the problem or found a solution to this? 

5 Replies
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I agree... call merging is basic pbx functionality that we were very suprised is not available.

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@Swoop1_1-1I have the same problem. I'm often in discussion with one team member when another team member calls. Why can I not just add them to the call? This worked with Skype and with Skype Enterprise. It seems pretty odd that it doesn't with Teams.

 

Anybody seen anything about a resolution to this?

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we need a solution to this to merge calls this is nuts

 

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Looks like this feature is being ignored by Microsoft. Skype for business used to be able to do this, but Teams cannot. Unless Microsoft is just trying to figure out a way to monetize this as a 3 way calling license...hmmm. I have only been requesting this for two years and all my requests fall on deaf ears.
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@Swoop1_1-1 

Looks to be slated for release august 2020... but i dont see any details as to how it will work.

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&filters=&searchterms=66054