May 19 2020 08:27 AM
May 19 2020 08:27 AM
We have recently had issues when sharing files in Teams private chats. The documents are uploaded fine and they show very clearly within that chat window, however, when selecting the files tab within that private chat files do not show.
I have quite a few chats in my queue, some of them have files in the files tab, and some of them do not. Is this some sort of sync issue? Or are there settings that need to be updated in the admin center?
This is very inconvenient - having to scroll back in time and find a document is not a user friendly experience.
Jul 30 2020 09:47 AM
@amnicmorgan We keep having this exact issue in my organization. Any update on this? Any idea how to overcome it? It also happens in group chats, it happens in chats that belong to a meeting and it happens in chats that belong to a specific team space. Its super annyoing.
Sep 07 2020 03:44 AM
did you ever manage to fix this? having the same exact issue with one user in one group chat, no files are showing for him in the group chat, but are for everyone else. They are in his onedrive though under 'Microsoft Teams Chat Files'
what is going on?
Feb 12 2021 03:43 AM
Both my organization and several of our customers have the same problem. Is there really no fox to this problem yet?
Mar 25 2021 12:30 AM
Mar 25 2021 06:25 AM
What is the fix? Is there a link you could provide me?
Mar 25 2021 06:47 AM
We face the same problem - it also blocks me from sharing an excel (cannot select from files list) as a new tab - frustrating
Mar 25 2021 07:12 AM
Mar 25 2021 08:26 AM
Hey - thanks for the suggestion. I've tried all of that. Quit reboot - I even cleared %AppData%\Microsoft\Teams.
The file is available in the chat - not in the overview of the files - some files are visible - some not
Also strange I have 2 folders with "Microsoft Teams Chat Files" on my onedrive. Once in English - once in Dutch. Files that are visible in my "Files" tab from the chat come from both subdirectories ....
Mar 25 2021 12:00 PM
Apr 08 2021 05:20 AM
I think there might be three different issues mentioned in this thread, one of them is covered by the current advisory.
issue 1: File tab in chats does not display / list recently shared files at all or only after days of delay (this is the current advisory)
issue 2: User cannot see any files in Teams Desktop app, but their browser interface does show them. (should clean the Teams app cache to resolve).
issue 3: User cannot see any files in Teams, neither through desktop app, nor browser interface, while other users can see the same files. User cannot login on OneDrive desktop client but can do everything through OneDrive Online. (Seems to occur on accounts that have at some point been recreated. Still have an active case with MS support to investigate this one.)
Apr 15 2021 08:59 AM
Apr 15 2021 09:16 AM - edited Apr 15 2021 09:17 AM
@PMITCHELL1965 I am not sure... I haven't gotten any more reports myself. And TM242990 has disappeared from the admin center already so I assume that issue was resolved.
I reckon any issues with viewing files through the Teams desktop client anyone has right now are most likely related to issue 2 I mentioned above. (To solve it, clear the Teams app local cache and check the OneDrive client for any issues.)
Issue 3 was resolved for us by MS Support just last week, they had to run a back-end repair sync on the affected accounts in our tenant, so your last resort is to work with them to get an investigation going.
Apr 16 2021 07:14 AM
Apr 21 2021 12:59 AM
I have the same situation, can't see the files on files tab.
I 'm not able to add a Excel tab, because I can't find the file I shared...
Have you any estimative to fix this?
Apr 21 2021 01:12 AM
@djfernandes I see MS has extended their advisory, you should have an admin in your organisation check this page for all details: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/advisories/:/alerts/TM242990
May 31 2021 12:17 PM
To solve this issue in Files Tab 1:1 chats, requires SharePoint and OneDrive to allow for Anyone and links to be set with Anyone with a link.
I think this broke when the following feature was implemented.
On our TEST system we fixed this but we prefer the higher security for now on our Production cloud.
Feb 07 2022 08:19 AM
Quickest and most effective workaround we have discovered at our company is to simply rename the document in question and then re upload it to the group chat. Once we did that, the document appeared in the file tab in the group chat.
No idea as to why this issue happens in the first place, it could be a matter on where the document is stored on the machine from which it was shared. I.e. Onedrive, sharepoint etc... and the document could be locked to anyone besides the person who created it in the fist place.
But downloading the document locally and renaming it allowed everyone in the chat to view it once again.