Oct 20 2021 12:37 PM
Oct 20 2021 12:37 PM
This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are certified device but they've been working great until yesterday.
Now when the user makes a call in Teams via PSTN (we have direct routing), as soon as the call is initiated the user is put on mute. This is a 1:1 phonecall initiated by the user, not joining a meeting where the client mutes you (and notifies you).
When the user joins another meeting or makes a 1:1 call to another Teams user, it works fine. It only does this when it interprets that it's a phonecall, and the bluetooth headphones put it in mute.
Has anyone else seen this, or know of any controls in the Teams app that can control this? There is no error, it's just a default behavior that I think should be changed, or there's a bug somewhere. The user can only tell because they can see their microphone icon showing it's muted, as soon as the call starts. They have to manually unmute their phone call (that they just initiated) every time they call out to PSTN or anything across Direct Routing link.
Oct 25 2021 12:51 PM
@Chris Smith which Bose Headset? Only the 700 UC is Teams certified when using it's dongle, your description sounds like the sort of thing that certification ensures works properly.
Nov 07 2021 02:11 PM - edited Nov 07 2021 02:12 PM
I'm running win 11 and I have the same problem with VOYAGER LEGEND Bluetooth headset....however I connected my headset to my collogues win10 machine and it works fine.
I also tested my collogues headset ( Voyager 5200 )on my win11 machine and same issue occurs.
Nov 07 2021 07:46 PM - edited Nov 07 2021 07:47 PM
@Chris Smith I can confirm I'm seeing this with my Bose QC35II's. While they aren't certified, they have been working consistently up until recently.... I don't make a great deal of PSTN calls so can't pinpoint exactly when the behavior changed. A client I was calling picked it up a couple of weeks ago, which would be in line with your patch timeframe.
Controlled changes on my end are pretty much limited to a Windows 11 upgrade and standard patching, though it would appear that it's not a Win10/Win11 issue by the comments here. Also seems to be multi headphone vendor by the comments too.
As for certification.... well, they're Bluetooth headphones.. and if our users who persist with standard Apple iPhone headphones without certification can work , these should too (as they did before).
Apr 15 2022 05:39 AM
@davetaylor_nuago I am seeing the same issue. It started months ago but I have just had time to research the issue. It looks like this still have not corrected the issue 6 months after they introduced the issue.
Apr 26 2022 06:43 AM
@vtohio I'm getting the exact same problem, Sony WH-1000XM4's.
Really wish MS would suss this out and release a fix!
May 12 2022 06:18 PM
I am facing same problem as the OP, seems a solution hasn't been found?
This is a new issue, but it happens every time I make a call
May 16 2022 08:20 PM
Same issue with Logitech H800 Bluetooth wireless headset. Only happens when using the bluetooth option. These headsets also come with a USB nano receiver and the issue does not happen when I connect via the nano receiver.
It is something to do with the bluetooth connection.
May 23 2022 02:41 AM
@Chris SmithI have the same problem with my JBL bluetooth headset.
It was working fine until a few weeks ago for the last year since I started to use the headset, and now I have to unmute the micro almost everytime a place a phone call. So annoying.
I will come back onhere as soon as i find a solution.
May 23 2022 09:24 AM
@Chris Smith if that helps: it is true that it goes on mute when it's a phone call, but only when there is no switchboard in the between(direct call), otherwise calling thru switchboard with options to choose etc before to be connected it works fine (my experience so far).
May 24 2022 08:01 AM
May 30 2022 08:58 AM
Having same issue with the Jabra Evolve 65 headset which is supposedly a certified headset. Is there any fix for this yet?
Jun 02 2022 07:02 AM
Jun 07 2022 02:41 PM
Jun 16 2022 06:33 AM - edited Jun 16 2022 06:33 AM
Same issue with Beats Studio Buds for the past 2-3 weeks. All outbound calls are automatically muted. No issues with internal calls or meetings.
Jun 16 2022 05:58 PM
@Chris Smith I've been running Windows 11 for months and never had a this issue until recently. It's so annoying because I keep forgetting to un-mute myself. My headset is a Bose QC35 which I've been using for years without an issues. I've tried traditional plug in Apple AirPods, issue still happens. I've also tried the Microsoft Modern Wireless Headset that is MS Teams approved and it still mutes the call. I've gone through all the settings and can't find anything. Has anyone found a solution for this yet?
Jun 20 2022 12:11 PM
Same issue here. This is very annoying. I hope MS will at least acknowledge this issue
Jun 22 2022 09:41 PM - edited Jun 24 2022 12:08 AM
This problem also happened to my Jabra Engage 75. It was working properly until 6-9 months ago when it would be muted as soon as a voice call comes in. My computer's OS is Win10.
Jun 23 2022 07:23 AM