06-29-2020 06:46 PM
06-30-2020 11:43 AM
@zhaohe2020 Hi - It sounds like someone has already setup Teams for your organisation. Are you trying to sign up to say a free version or just login via the client or at teams.microsoft.com when getting that message?
06-30-2020 11:50 PM
07-01-2020 02:55 AM
So coming back to:
And the following expands on one of the resolutions:
So I tried to basically create the same situation as yourself but the best I could get was some of the messages associated with the fact that I had no license assigned to myself.
However I did notice that when signing into the web version in a browser by going to teams.microsoft.com I got a useful error that formed part of the resulting URL, such as:
So it would be really good to see what you get when going to a browser and typing teams.microsoft.com in the address bar and trying to login. If you could give the URL and screenshot.
However I noticed in the first URL of this reply that it used to be recommended to do the web version as it handled the situation better where someone could have there work account associated with their personal outlook.com/live account as an alias.
In testing I created that situation albeit a little bit differently because the outlook.com account I used had already signed up for the free version. But in that instance when I was hoping to reproduce what you are getting I just got the option even in the full version of Teams to switch between the work and personal and it gave me a link to disassociate my work account email from my personal to prevent it from asking each time.
So the short version is please could you launch a browser and type teams.microsoft.com and see if you get anything different as from what I can tell in your screenshots you are using the Teams client?
Failing that is there someone within your Org, assuming there is a M365 tenant associated with your domain that can go to say admin.microsoft.com and confirm the status of things, such as licensing and if you have a Teams license assigned to you.
Also if it rings true that you may have associated your org account via an email alias with a personal outlook account, then that is where the second link in this post should come in handy.