Hi Teams Community,
We're excited to share another addition to Support Diagnostics for Microsoft Teams. The Teams Support team has added a new diagnostic to the Microsoft Remote Connectivity Analyzer (MRCA) — the Teams Virtual Events (Town Hall & Webinar) diagnostic.
If you manage Teams in your organization, you've likely seen this scenario come through your support queue: a user opens the Teams calendar to schedule a town hall or webinar, and the option is simply missing — or they hit a "You don't have permission to create this type of event" message. Figuring out whether it's a license gap or a policy restriction can take time. This diagnostic pinpoints it for you in a single pass.
Get Started
To access the diagnostic, navigate to the Microsoft Remote Connectivity Analyzer, select Microsoft Teams, then click on Teams Virtual Events (Town Hall & Webinar).
You'll need to sign in with a Teams account to run the test. Once authenticated, the diagnostic validates that user's virtual events configuration end to end.
Why This Matters
The ability to create Town halls and Webinars depends on the user being Teams-enabled, correctly licensed, and assigned the right policies. Without that, organizers run into issues such as:
- The Town hall or Webinar option is missing from the calendar New meeting dropdown
- A policy restriction message appears when trying to schedule a virtual event (for example, "You don't have permission to create this type of event")
- Webinar registration options aren't available
- Town hall features (Q&A, presenter mode) are inaccessible
That's where this diagnostic comes in — helping you quickly confirm readiness and identify the exact gap before it impacts an event.
What the Diagnostic Does
The diagnostic runs all checks to give you a comprehensive report, even if an early step fails. It validates:
- Teams user validation — Confirms the user is Teams-enabled and homed on a supported backend
- Teams license — Confirms a valid Teams license is assigned (required to create virtual events)
- Teams Events Policy — Checks the effective CsTeamsEventsPolicy for the user:
- Webinars (AllowWebinars) — flags if webinars are disabled by policy
- Town halls (AllowTownhalls) — flags if town halls are disabled by policy
- External registration (EventAccessType) — flags when webinar registration is restricted to internal users only
- Teams Meeting Policy — Checks AllowMeetingRegistration in the effective CsTeamsMeetingPolicy, since registration is required for webinars
Each finding returns a clear result (Success, Warning, or Error) with guidance on the setting an administrator needs to change.
Scope note: This diagnostic targets the end-user scheduling experience. It doesn't cover legacy Live Events, in-progress meeting quality/media issues, Teams Rooms or device-specific scenarios, third-party integrations, or Teams Premium advanced production features (custom branding, RTMP-in) — those are handled separately.
Learn More
- Set-CsTeamsEventsPolicy (https://learn.microsoft.com/en-us/powershell/module/microsoftteams/set-csteamseventspolicy?view=teams-ps)
- Configure the Teams meeting policy (https://learn.microsoft.com/en-us/microsoftteams/meeting-policies-overview)
- Microsoft Teams webinars and town halls (https://learn.microsoft.com/microsoftteams/overview-meetings-webinars-town-halls)
Please give the new diagnostic a try — and let us know if it helped!
Microsoft