New Diagnostic: Copilot Agent Functionality in Microsoft Teams.

As Microsoft Copilot for Microsoft 365 continues to evolve, ensuring reliable agent performance within Microsoft Teams is critical to delivering a seamless user experience. To support this, we’re introducing the Copilot Agent Functionality Diagnostic—a powerful tool designed to identify and resolve issues that may prevent Copilot agents from operating in Teams. This includes validating eligibility, confirming service availability, and checking for configuration compliance. With this test, organizations can quickly verify that their environment is optimized for Copilot agents, helping users fully leverage the capabilities of Copilot within Teams.

Why This Matters

For Copilot agents to function seamlessly in Microsoft Teams, several dependencies must be in place—including user authentication, valid license assignment, tenant app settings, and the ability to run required custom apps in preview. If any of these prerequisites are misconfigured, users may face errors, limited functionality, or even lose access to Copilot features altogether.

That’s where our Diagnostics comes in -The Copilot Agent Functionality Test helps eliminate these risks by proactively checking authentication, confirming license validity, validating Teams app configurations, and identifying settings that could block Copilot agents. By addressing these issues early, organizations can ensure users experience the full value of Copilot in Teams without disruption.

What the Diagnostic Does

The Copilot Agent Functionality Diagnostic is designed to help both customers and support engineers validate the critical requirements that enable Copilot agents to work seamlessly in Microsoft Teams. It performs a series of checks to confirm:

• Successful retrieval of Teams user authentication information
• Verification that users hold a valid Microsoft 365 Copilot license for Teams
• Confirmation that custom apps in preview are enabled to support Copilot agents
• Validation of Teams tenant app settings for proper permissions and availability
• Identification of configuration gaps that may block agent functionality

By running these validations, the diagnostic ensures that the Teams environment is properly configured, reducing the likelihood of errors and empowering organizations to deliver a consistent Copilot experience in Microsoft Teams.

Who Should Use It?

Note: A Global Administrator account is required to run this diagnostic.

• IT Admins validating Teams settings, app configurations, and license prerequisites to ensure Copilot agents function correctly.
• Support Engineers troubleshooting Copilot agent issues related to authentication, configuration, or feature availability.
• Adoption & Change Management Leads confirming the Teams environment is properly prepared for users to engage with Copilot agents during rollout.
  
  

Get Started

To run the diagnostic, you’ll need a Global Administrator account. 

To access the new customer facing diagnostic, navigate to Microsoft Remote Connectivity Analyzer, select COPILOT, then click on the “Copilot Agent Functionality in Microsoft Teams”. 

A Big Thank you to Rui Andre Tabares.