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Jan_Steberl's avatar
Jan_Steberl
Icon for Microsoft rankMicrosoft
Apr 17, 2023

Now in public preview: User-managed call queue and auto attendant greetings

Description Microsoft Teams now supports scenarios where call queue agents or designated auto attendant users need to adjust their greetings more frequently than a typical IT helpdesk could handle....
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Andre Hagmann's avatar
Andre Hagmann
Brass Contributor

Hi Jan_Steberl  This is great progress self service management of AA/CQ of Authorized Users 

 

As many of our customer moving from traditional PBX to Teams, the missing Part is the following to complete the functionality

 

1. Add/Change/Delete of Holidays Sets and Assignment to Auto Attendant (Global Task)

2. Managing of Opening Hours of Auto Attendant

3. Managing Auto Attendant Forwarding to Call Queues or PTSN Number

 

Hope this become the next enhancements of the roadmap

 

Andy

paranor's avatar
paranor
Brass Contributor
Nov 09, 2023
I agree with Andre, those 3 features are the only thorn in our side from switching to Teams Voice from Cisco Call Manager.
  • Petri-X's avatar
    Petri-X
    Bronze Contributor
    Nov 09, 2023

    Anybody else wishing to see better reporting engines as well? So that queue owners could see their own reports only, and longer that 28 days? 🙂

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