Dec 09 2020 11:21 AM
We’re pleased to announce the Call Merge feature in the Microsoft Teams calls app. Using this feature, you can merge calls together. You can use this feature when you’re already on a call with someone (or a group) and you need to ask someone else a question, then draw them into the first conversation. Or you might see an incoming call while you’re already on a call, and want to talk to both parties at once.
You’ll find the Call merge option in the More actions menu as Call merge
There’s more info on this feature here: Merge calls in Teams - Office Support (microsoft.com)
Available to everyone in Public Preview.
Public Preview customers will not need to take any action to enable this feature. The feature will appear in the More actions menu as Call merge
when needed: either (a) when you’ve placed a new call while already on a call, or (b) when a new call comes in while you’re already on a call.
Windows 10 |
macOS |
iOS |
Android |
Linux |
Chrome |
Firefox |
Safari |
Edge |
Internet Explorer |
Yes
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Yes |
Yes |
Yes |
Yes |
Yes |
Public Preview customers using Call Merge with Direct Routing and Local Media Optimization may experience dropped calls due to a known issue with that configuration. See this page for information about this issue and workarounds: Direct Routing Local Media Optimization - Microsoft Teams | Microsoft Docs
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For a history of features in the Office and Teams public previews, see Release Notes Current Channel (Preview) - Office release notes | Microsoft Docs.
Got feedback on features in the public preview or other areas of Teams? Let us know straight from Teams via Help > Give feedback.
Thank you,
Preview Team @Roman Frillarte
Quality & Customer Obsession, Microsoft Teams
Dec 10 2020 12:00 PM
Dec 14 2020 11:22 AM
@Jin Chen Thanks for the report. So are you not seeing Call Merge in the "..." menu when you are already in a Teams call and another call comes in? Also, did you double check that you selected "Public Preview"? Sorry for these type of questions, just wanted to be sure, and thanks again!