SOLVED

New Client Not Installing

Copper Contributor

Enabled at the Teams portal and all computers except for my desktop have been offered and installed the new preview client.  I have followed all troubleshooting steps at The new Microsoft Teams desktop client - Microsoft Teams | Microsoft Learn but still not being offered the new client.  The desktop is Windows 11, latest beta.  Any suggestions?  Thanks!

6 Replies
Hello, did you get to the point to see the Toggle?
best response confirmed by sjfwhitepsych (Copper Contributor)
Solution

@AndresGorzelany Not on the desktop.  On all other computers, yes.  I have followed all the recommendations in the article cited short of clean installation after removal of Teams completely (if possible).  Thanks!

 

EDIT:  Decided to uninstall Teams, deleted the contents of %appdata%/Microsoft/Teams and then reinstalled hoping the toggle would show up.  Checked for updates as well.  Nope.  😞  

 

Edit:  A few hours later, the toggle appeared and the preview client installed without issue.

The toggle has appeared and the new version installed! Woohoo!
How did you get it to work in your case?
After the official methods didn't work, I uninstalled and reinstalled Teams and after an hour, the toggle appeared and the preview installed without issue.
Happy to hear
1 best response

Accepted Solutions
best response confirmed by sjfwhitepsych (Copper Contributor)
Solution

@AndresGorzelany Not on the desktop.  On all other computers, yes.  I have followed all the recommendations in the article cited short of clean installation after removal of Teams completely (if possible).  Thanks!

 

EDIT:  Decided to uninstall Teams, deleted the contents of %appdata%/Microsoft/Teams and then reinstalled hoping the toggle would show up.  Checked for updates as well.  Nope.  😞  

 

Edit:  A few hours later, the toggle appeared and the preview client installed without issue.

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