SOLVED

Dîaling phone number from Outlook contact card not working with new Teams V2 client

Brass Contributor

Dear all

 

I mentioned an issue with dialing phone numbers from outlook contact cards with new Teams V2 client. If contact does not have a mail address but a phone number and you click to this phone number, Teams V2 does nothing.

 

In MS Teams summary.log, following error will be reported:

 

Latest errors for Core
2023-09-16T14:13:04.957Z Err command-result-service: Command abandoned, correlationId: fb6ca2b9-3735-470e-bce7-ab381b38915a, reason Abandoned, previousStep: ChunkLoadSucceeded
2023-09-16T14:13:04.957Z Err CommandTelemetryService: Command Result of Abandoned and correlationId fb6ca2b9-3735-470e-bce7-ab381b38915a was reported but no pending command was found
2023-09-16T14:13:04.507Z Err command-result-service: Command abandoned, correlationId: 62a2898b-5117-4542-b156-c264a776bffb, reason Abandoned, previousStep: ChunkLoadSucceeded
2023-09-16T14:13:02.831Z Err command-result-service: Command incomplete, correlationId: 11716958-f163-4df5-bfe8-7e79d9bb1cc9, reason WindowNotUpdated, previousStep: CommandAfterGetAppViewEntitiesSucceeded
2023-09-16T14:10:37.486Z Err command-result-service: Command incomplete, correlationId: 3ae62bc6-2730-4d45-ba18-f358792317be, reason Incomplete, previousStep: CommandAfterGetAppViewEntitiesSucceeded

Latest errors for e2e4b3d7-3955-466f-b704-d90c098b5723
2023-09-16T14:13:11.738Z Err OfficeIntegration: Failed to start call
2023-09-16T14:13:11.736Z Err resolverUncaughtErrorBoundary__doNotAssignToGraphQLTeam: Uncaught error in a GraphQL resolver, at field selection path: getUsers
2023-09-16T14:13:05.305Z Err esp-engine/BIEvent(federatedChatCoachmark): Failed to activate ESP target component. Cannot activate ESP target 'shell' because the registered window does not contain an element for [data-tid='chat-list-new-chat-button']
2023-09-16T14:13:05.304Z Err resolverUncaughtErrorBoundary__doNotAssignToGraphQLTeam: Uncaught error in a GraphQL resolver, at field selection path: activateEspTarget
2023-09-16T14:13:05.216Z Err CID[e64c4672-c24a-4a90-b2b1-073aaf9c9628] useCallForwardingSettings: Error encountered while fetching call forwarding settings with subscription. ErrorMessage=[Cannot read properties of undefined (reading 'subscribe')]

 

If you add a mail address (valid or a stupid mail address) to this contact, you can click to the phone number and MS Teams dials this number.

 

Dialing not working:

Greysi_3-1694874403217.png

 

If you add a mail address (valid or not doesn't matter), dialing starts working:

Greysi_2-1694874379643.png

Hope this can be fixed soon. In the meantime, I hope this info is useful for you as a workaround.

 

Best Regards,

2 Replies
best response confirmed by RealTime_M365 (MVP)
Solution
Hello,

Yes this is a Microsoft feature which would be coming in the future updated. Reported the same to the Product Group.

With Regards,
Satish U
Looks it has been solved now starting with Teams Client Version:

You have Microsoft Teams version 23285.3604.2469.4152.
You've got the latest version. It was last updated on 10/31/2023.
The client version is 49/23101227707.
1 best response

Accepted Solutions
best response confirmed by RealTime_M365 (MVP)
Solution
Hello,

Yes this is a Microsoft feature which would be coming in the future updated. Reported the same to the Product Group.

With Regards,
Satish U

View solution in original post