Frequent freezing up of Teams

Copper Contributor

My daughter uses Teams for joining her online school classes and half-way through the 30 minute class, the video and generally, the laptop freezes and the laptop needs to be force shut down. This happens almost during every class on the day, leading to a very interrupted learning experience. While there was no such observation on other online collaboration tools, the problem only seems with MS Teams. I've even tried upgrading the RAM from 4GB to 12 GB, but to no avail. I've also tried clearing cache as per one of the online forum suggestions from 2019. 


Appreciate if anyone can please help on this. 

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