On Thursday morning, November 7, 2019, at Microsoft Ignite in Orlando, Florida, @Tom Arbuthnot shared his tips and tricks for troubleshooting Microsoft Teams.
First, you need to be up to speed on Microsoft Teams as a product. Here's the resources that Tom recommends so you can have the foundational product knowledge that you need.
Second, have a good list of troubleshooting questions really helps you quickly dig into whatever endpoint issues a user reports. His list of questions includes:
Next, Tom gave us a tour of the diagnostics available. Since Microsoft Teams is Software as a Service, you have no access to server logs, only client logs and the tools Microsoft provides.
In terms of logging, there are three kinds of log files available:
You obtain the Debug Logs by using a special keystroke sequence. On Windows, it's CTRL+ALT+SHIFT+1. On Mac it's OPTION+COMMAND+SHIFT+1.
Desktop Log files are in %appdata%\Microsoft\Teams\logs.txt on Windows and ~/Library/Application Support/Microsoft/Teams/logs.txt on Mac.
Media logs require special tools to parse, which only Microsoft has. You'll need to open a support case and submit the logs that you find in the following locations:
Finally, for Teams IP Phones, the logs are in the Teams Admin Center. The official documentation on Teams log files is at https://docs.microsoft.com/en-us/microsoftteams/log-files.
Besides the logs, there are a number of diagnostic tools at your disposal:
In summary, once you get familiar with Microsoft Teams and its latest capabilities, you have a variety of tools at your disposal to help you troubleshoot when something goes wrong!
Watch the entire session at https://myignite.techcommunity.microsoft.com/sessions/80070 .
A Microsoft MVP and Microsoft Certified Master, @Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems. Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.
@Michael Blumenthal is a Microsoft Office 365 MVP and the Office 365 Platform Lead at a large company in the insurance industry. He helps teams of business people be more productive and ensures that the organization gets value from its Office 365 investment. He co-leads the Office 365 Adoption User Group (Chicagoland Chapter) and organizes their bi-monthly meetings as well as special events. As a public speaker, he can be found speaking on business technology topics including business productivity, collaboration, knowledge and expertise management, communication and content management, cloud adoption, and Office 365. Hear him year-round at Chicago-area technology events and user groups as well as national conferences such as Microsoft Ignite.
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