Why can't I see the Microsoft Teams Meeting add-in for Outlook?
Published Mar 22 2018 09:26 AM 2.1M Views
Microsoft

We’ve heard reports that the Microsoft Teams Meeting Add-in for Outlook on Windows does not show up for some users who have installed the desktop app.  There are several reasons why the add-in may not display that have simple remedies.  Here are some steps to help you troubleshoot this problem.

 

Install the Teams app as an administrator of the Windows computer.

One requirement for successfully installing the add-in on a Windows computer is that the user must have administrator permissions on the computer.  This is a requirement because COM add-ins to Outlook write to the Windows registry, and only administrators can modify the registry.  If the user who wants to schedule Teams meetings in Outlook is not an administrator, an administrator must install the Teams app first, and then the user can sign in and run Outlook.

 

Run Outlook in normal user mode, not as an administrator. 

When starting Outlook, do not run it with elevated permissions as this can interfere with identifying registered COM add-ins.

 

Download, install and sign into Teams and then restart Teams and Outlook, in that order. 

To ensure that the add-in is installed and loaded correctly, you may need to restart Teams and Outlook after installing.  Follow these steps:

  • Download the Teams desktop app, run it, and sign in at least once.
  • After signing into Teams, restart the app.
  • Restart Outlook (after restarting Teams).

 

Ensure that the add-in is installed and enabled.  If after all that, you still don't see the add-in, make sure that it isn't disabled for some reason.

  • In Outlook, click File and then Options.
  • Select the Add-ins tab of Outlook Options dialog box

Outlook Options, View Add-ins dialog boxOutlook Options, View Add-ins dialog box

  • Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list
  • If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and click Go…
  • Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office

Outlook Options, View Add-ins dialog boxOutlook Options, View Add-ins dialog box

  • Click OK on all dialog boxes and restart Outlook.

 

This should help fix the most common issues with the add-in.  If you continue to experience problems, please contact your support team for further assistance.

 

Thanks for using Microsoft Teams!

 

155 Comments
Copper Contributor

Hi,

 

I found a workaround:

 

When Teams add-in is correctly installed but you don't see the teams add-in in the ribbon, do the following:

Close Outlook

Open Teams and schedule a teams meeting.

Open Outlook | Calendar | 

The Teams Meeting Addin appears in the Ribbon

 

Hope this helps.
Regards,

Eduard Dalm, Enterprise Archtiect ITVT Group

Copper Contributor

@Wayne Dean this is what O365 support said about it. Laughable really and unfortunately the level of poor support we have now come to expect from Microsoft. To be clear I did not suggest the case be closed in any way. This has not been resolved.

 

"I am responding regarding your Office 365 service request. I have closely observed this case under my vicinity and found that it’s out of support boundaries for office 365 team and based on previous communication it appears that you have given closure on the case. We are now proceeding with the Closure on the case."

 

"Issue: Teams Meeting button is missing in Outlook for Mac.

As per our discussion on the case:

And I checked with next level so in this scenario outlook for mac support would be able to assist you in a better way.

In order to contact to Outlook for mac support .

You can click on Help>>contact support option."

Copper Contributor

Just tried the Insider builds of Outlook for Mac, both 16.23 and 16.24 and neither fix this issue.

Microsoft

Hi All,

 

I would suggest going through the previous comments on this thread, which talk about the add-on needing to be enabled and the mode being set correctly at the tenant level. Once enabling all the relevant services (settings), it may take a few hours to rollout. I would check the portal office.com (Outlook) in all instances to make sure the feature is enabled and works for the user in question (book meeting in users calendar and with Teams) before assuming it’s a client issue. 

 

The above support ticket mentioned that you would need to contact support Teams Mac Support, this makes sense, as the specialists don't cover all instances of issues, OS etc, i.e. Mac Teams and Windows Teams add-ons are not in any way similar at a software level, other than their names.

 

Hope this helps.

 

 

Copper Contributor

We are having an issue with the team button not showing up in Outlook as well.  Question in researching this issue, I saw this:

 

Authentication requirements

The Teams Meeting add-in requires users to sign in to Teams using Modern Authentication. If users do not use this method to sign in, they’ll still be able to use the Teams client, but will be unable to schedule Teams online meetings using the Outlook add-in. You can fix this by doing one of the following:

 

If Modern Authentication is not configured for your organization, you should configure Modern Authentication.

 

If Modern Authentication is configured, but they cancelled out on the dialog box, you should instruct users to sign in again using multi-factor authentication

https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook

 

Is that statement accurate?  I have client who are not using MFA and the button is working, while some who are and the button is not working.

Copper Contributor

Have tried this however the add-in is not showing in outlook add-ins. 

 

Iron Contributor

Can I just confirm something here. One of our users has lost the icon in Outlook and I re-installed Teams without success. In their case, the add-in was disabled in Outlook. Re-enabling it didn't do anything and when you go back in, the box is unchecked again!

 

When I re-installed Teams, it looked like it was installing the 64-bit version. I removed the add-in before re-installing Teams but now I'm sure which DLL to re-add? Is it this one:

 

%LocalAppData%\Microsoft\TeamsMeetingAddin\1.0.18164.2\x86\Microsoft.Teams.AddinLoader.dll

 

Or the x64 version? The user has 32-bit Office - we're a long way before switching to 64-bit due to lack of 64-bit versions of some old add-ins esp. in Excel.

 

And yes, this add-in really just has to work... plus other 3rd party add-ins such as Powwownow have a much more powerful meeting add-in, e.g. ability to include toll-free numbers from other countries.

 

BTW - this is one of those very annoying dialogs that's been like this since the year dot. No way to see the entire path...

 

Iron Contributor

Another question, when is this folder structure created/populated? When Teams is installed or every time Teams starts?

 

%LocalAppData%\Microsoft\TeamsMeetingAddin\

Microsoft

One last thing to add to WayneK comment on Modern Auth with Teams,

 

Modern auth is not support by Outlook 2010 (at all), by default wont work with Outlook 2013 (requires a registry key), works natively with Outlook 2016 and above. If Outlook isn't using OAuth2 then I dont think the Teams Add-on will appear.

 

Modern Authentication configuration requirements for transition from Office 365 dedicated/ITAR to vNext

https://support.microsoft.com/en-us/help/4041439/modern-authentication-configuration-requirements-fo...

 

How modern authentication works for Office 2013 and Office 2016 client apps

https://docs.microsoft.com/en-us/office365/enterprise/modern-auth-for-office-2013-and-2016?redirectS...

 

 

Brass Contributor

Regarding the missing Teams' add-in for Outlook on Mac after upgrading to TeamsOnly modeIt is my understanding that the Teams add-in for Outlook on Mac 2016 is currently only supported on the Office 365 subscription.  If you are running Office 2016 volume license version, the add-in is not currently supported.  I am working on a case with MS to see if the add-in will ever be supported for the VL version of Outlook.

Copper Contributor

Encountering a very simple problem : setup a teams meeting, all visible in the Teams Calendar - but not in Outlook.

 

I am running a small business, hence no IT Teams. I get more and more puzzled how complicated it seems to navigate through Teams and how many bugs still seem to be around (spend 60 min with Helpdesk on another topic this morning).

 

can someone help ? 

Never ever had issues of that nature with the outlook/Skype for business combo...

 

Harald

Copper Contributor
This is a tenant issue. Swich to your own org will make that show up.
Copper Contributor

Hi,

 

I have tried all the options suggested but the microsoft teams tab is still missing from Outlook. I am running Office 365 Pro plus. All was fine until I installed the desktop app.

 

Any advice would be appreciated.

Microsoft
@Michael_Hardman, This is a tenant level setting for all users and you doing anything at the user level will make no difference. https://docs.microsoft.com/en-us/microsoftteams/media/upgrade_journeys_building_block.png Choose your upgrade journey from Skype for Business to Teams https://docs.microsoft.com/en-us/microsoftteams/upgrade-and-coexistence-of-skypeforbusiness-and-team...
Brass Contributor

@Phillip Garding @Wayne Dean This is related to Teams deployed using the Office 365 ProPlus installer in Intune. When we install Office 365 ProPlus apps (including Teams) in a Windows 10 computer, the add-in won't appear in users Outlook.

2019-09-04_15-19-27.jpg

To avoid UAC prompt, the App is assigned to Device Security Group -> Intune installs the Office packages using a system account, this installs Teams to Program Files. We have noticed that when user signs into the computer, the Teams installer does not installs a copy of the Teams app in that user's appdata folder (unless we download and install Teams for that user). What is your recommendation for installing Teams using Intune? Can we use the Teams MSI?

Microsoft
@rajeshkhanikar A valid point, but no one has mentioned deploying Teams via Intune and most of the comments above suggest that these are mostly small customer and not enterprise, so its unlikely they have EMS+S or E5 licenses.
Copper Contributor
I also got this issue, and Microsoft Support helped me, and the problem solved.
 
the following steps fixed the issue.
 
1- Ensure Outlook and Windows are fully updated.
2-Clear the Stale Credentials under Windows Credential in the Credential manager.
3- Delete the Outlook profile.
4- Delete everything under this location: C:\Users\(User)\AppData\Roaming\Microsoft\OutlookNote: you can get to AppData by placing %AppData% in the address bar for Windows Explorer and pressing “Enter”, it will default to “Roaming”.
5: Delete everything under this location: C:\Users\(User)\AppData\Local\Microsoft\Outlook
6:Flush the DNS cache in the computer by running the command prompt as an admin (bottom left, type CMD and right click on the result for command promt, and chose, run as an administrator), and typing the command: IPConfig /flushdns
7: Reboot the computer.
8: Connect the account back in a new profile and test. 
Brass Contributor

I have had the Teams add-in disappearing from Outlook for weeks now (Outlook 365, 64-bit). I keep adding it and it keeps disappearing. Really annoying. Finally, I have found this blog post from @Loryan Strant. Now I understand the problem and know how to avoid it. Unfortunately, when switching between Teams accounts during the workday, Outlook gets still mixed up. Restarting my computer helps. This is a workaround but no solution. I hope that Microsoft will deliver an improvement soon.

Copper Contributor

This remains a serious issue for us. 

We have Teams/SfB (on prem) in Islands mode.  We allow the Teams plugin in the outlook policy for our org, and also have SfB plugin enabled.

 

Clients are either O365 or O2016 (slowly being phased out). We run pure x64.

Quitting Office/Outlook, quitting and logging out of Teams, then logging back into Teams and starting Outlook usually resolves the issue for an indeterminate period of time.

 

Many of our users may have various Teams tenancies with potentially various policies depending on their current projects and workload.

 

This drives users crazy, and they in turn drive us crazy.  Fix this Microsoft, please.

 

Microsoft
@Enlightened_Raymond What build of Office Pro Plus and Teams are installed on one of these effected users? Also, are you suggesting the "Teams Meeting" tiles disappears from the Ribbon in Outlook and a then a restart fixes it? If so, are the users mailboxes in Exchange online? If not this would be the reason. Migrating the mailbox or licensing them with a mailbox will resolve this.
Copper Contributor

@Wayne Dean  Thanks for replying.

Yes.  Teams meeting schedule disappears from the Outlook Calendar Ribbon.

The temporary solution that usually works is to log out of Teams. Quit Outlook, log back into Teams with our organisational Tenancy, and then start Outlook again.  It happens with both Outlook 2016 and O365 Pro plus.  The issue is mostly reported by mobile workers, and those that may log into more than one Teams tenancy.

 

We have Office/Teams autoupdating, so I can't confirm exactly which versions have this issue.  Generally the latest.

- My O365 Pro Plus version is currently 16.0.11929.20494, My Teams version is currently 1.2.00.27559 (64 bit). 

 

We use Exchange On-Prem (Though users are all O365 licensed and the ones with O365 Pro Plus installed it via click-to-run).

We are planning to go Exchange Hybrid soon, but this is not yet the case.  We do use Azure AD with AD connect.

Copper Contributor

We are using Remote Desktop on Windows Server 2019 with Office Standard 2019

 

Exchange is fully manage by O365, and Teams works fine except for this.

 

The latest Teams is installed and up to date

 

The Teams meeting add-in in Outlook is not loaded

 

In the addin, the DLL is not list

 

I tried every suggestion here, including to regsvr both dlls.  I have a succesfull message for each, fine...but...

 

I relauched Teams, and relauched Outlook …. nothing

 

in a standalone Workstation, it works fine i got it….but in a RD setup it just dont works...i have no clue what to do next...

 

 

 

 

Copper Contributor

no one have other clues ?

Bronze Contributor

@Pascal ReevesHave you asked from support?

Sometimes I have solved the issues by going to Teams Web app and done the installation from there (lower left corner, get desktop app).

Have you also tried to run the setup locally using the Windows server 2019 a standalone installation? Just wondering if that could be not supported combination?

I didn't see it mentioned, but I have this with users all of the time when I am asked this question and 9 times out of 10 it is the issue I will describe below.

 

First thing to ask is if the plugin has ever shown up.  If yes, then it might be a very simple fix.  If your user has been invited as a guest to other tenants, then they 100% MUST be in the same tenant as their outlook for the plugin to show up.  If they are signed into a guest tenant, then the plugin will not show up and they should choose their local tenant in the Teams desktop app.

 

I apologize if this was pointed out above, but it has frustrated some of the users that I have encountered and while it seems way too simple, it has happened too many times which is why I wanted to point it out.

Copper Contributor

This is my custom PowerShell Script which I would like to share with you guys:

 

#Force close Microsoft Outlook/Teams
Stop-Process -Name "Outlook" -Force -ErrorAction SilentlyContinue
Stop-Process -Name "Teams" -Force -ErrorAction SilentlyContinue

#Detect Microsoft Teams version/folder
$RootFolder = "$env:LOCALAPPDATA\Microsoft\TeamsMeetingAddin"

$FolderName = (Get-ChildItem -Path $RootFolder |
Where-Object { $_.PSIsContainer } |
Sort-Object |
Select-Object -Last 1).Name
$Path = Join-Path $RootFolder $FolderName

#Registered Teams Dll Files
& $env:SystemRoot\System32\regsvr32.exe /s /n /i:user $Path\x64\Microsoft.Teams.AddinLoader.dll
& $env:SystemRoot\System32\regsvr32.exe /s /n /i:user $Path\x86\Microsoft.Teams.AddinLoader.dll

exit $LASTEXITCODE

Copper Contributor

Good idea

 

but then issue for us is with Remote Desktop 2019 + roaming profil. no matter what we tried, the option is not there. 

 

We have tried to uninstall and reinstall Team from all kind of sources and make no differece.

 

I think, Teams and the way it install itself (in the user profil) could be the issue here, and its NOT 100% compatible with RD2019 and Outlook 2019

 

the DLL is not event list in the Outlook COM Add-in of Outlook 2019

 

However, in a Win10 Workstation, no problem problem, everything is here and it works

 

Copper Contributor

I tried all these steps and Teams is still greyed out in my outlook calendar's new appointment window. I have teams downloaded as a desktop app. I do not have teams disabled in add-ins, so I cannot enable it in settings--> options--> add-ins--> manage disabled items. I also don't have teams as an option in my enabled add-ins. Please help as I have been trying to use teams to schedule meetings for some time now. thank you. 

Microsoft
@mlimpendi Go to https://teams.microsoft.com/ and select Calendar, is your up to date Outlook calendar visible?
Copper Contributor

@Wayne Dean I went to teams and my calendar view within that app. My calendar from outlook is up to date in the teams view calendar. In my outlook calendar add teams meeting is still greyed out for new appointments. please help!

Microsoft
Copper Contributor

I have the following versions. 

Office- Microsoft Office 365 Business.

Teams-Microsoft Teams Version 1.3.00.362 (64-bit). It was last updated on 1/22/20.

Microsoft
@mlimpendi I need the build and version of Office please.
Copper Contributor

Hi Wayne,

Sorry about that! Here is the Version and Build. 

Version 1912 (Build 12325.20298 Microsoft Store)

Microsoft
@mlimpendi The version of Office or Teams is current (unless you say that this was working and no isn't since a upgrade), so this leaves two other possibilities, Corruption within either applications (run the above clean-up processes and script posted by @Fuzhen and @Yevgeniy Kruglov) or Its policy set at a O365 tenant level. If your part of a company and the tenant is managed by an IT department reach out to them about allowing Teams or licensing you, this has been covered in this thread previously. There is also an assumption your licensed for Teams. Good luck
Copper Contributor

Thanks Wayne! I have reached out to my IT department and will work from there. 

Copper Contributor

Hello Wayne! Please help me!

After the IT department gave me admin priviledges, I ran the Teams_windows_x64.exe file on my computer as an admin. This just repopulated the Teams window but did not update the teams add-in in outlook calendar for new appointment. I also restarted teams and then outlook in that order. The teams add-in for outlook calendar for new appointment was still greyed out. I also went into options--> add-ins --> checked that I have no Teams add-in in any of these groups (disabled, active, and inactive). What should I do now?

Copper Contributor

Hi All,

 

Have read through but could not find a solution, we have windows 10 1809 build with office 2016 pro plus 32bit. deployed Teams MSI/EXE but neither of the cases the Teams meeting add-in is not getting added to our outlook clients. We are about to start migration and this could be a big blocker.

Today we deployed to hand full of machines and all have same issue

 

Regards

Anil

Microsoft
@Anil_Kundeti In order for the add-on to appear you will need a mailbox in O365. A simple check is if the users has a calendar icon in Teams in the left ribbon bar or not, if not they don't have a mailbox in EOL and the add-on wont appear. I would suggest moving a test mailbox or creating a cloud only mailbox EOL to confirm the addon appears. Also goes without saying the rest of the thread must also be considered.
Steel Contributor

@Wayne Dean 

Thanks for trying to support all these issues here.

 

We had a soft opening with teams and 400 active users. No problem. I now announced Teams as the official tool and problems arise.

 

We are in Island Mode (due to compliance with our external customers)

We are in Office 365 Semi Annual Mode and received Teams with the January Update (disabled auto start though)

Newest version installed.

 

Colleague gets new notebook (already active teams user):

- opens up Teams - opens up Outlook (profile gets created) - no addin

- Closes Teams and Outlook. Opens Outlook - no addin

 

Logfile from addin install created before the profile creation (32 bit Office here!)

020-02-28-08:15:00.619 before cleanup unused versions
2020-02-28-08:15:00.747 Addin directory exists. Copy was successful
2020-02-28-08:15:00.749 COM registration. Regsvr Path: C:\Windows\system32\regsvr32.exe, Arguments: /s /n /i:user "C:\Users\xxx\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.19317.2\x64\Microsoft.Teams.AddinLoader.dll"
2020-02-28-08:15:01.282 Version 1.0.19317.2 of the meeting add-in is now installed

 

Closed Outlook - executed exactly the same command

Open Outlook - Addin shows 

 

New Teams user - Outlook open

Addin not showing - Outlook and Teams restarts over and over. Also restart of notebook. Not successful

One day later - Addin shows - nothin happen between then

 

Suggestions

For new computer profiles - is a Outlook profile needed for successful Addin install? If so please check the registry first if there is one.

For "new teams" users - check for the regkey if Teams Addin is loaded/installed - if not - execute regsvr32 again

 

Thanks Stephan

Copper Contributor

Guten Tag

Kann es sein, dass das Microsoft Teams Outlook Add-In bis jetzt nur für Outlook 2016 und abwärts funktioniert.

Ich habe Office 365, also aktuell Office 2019 inkl. Outlook installiert, bekomme aber das Outlook Add-In für Microsoft Teams nicht zum Laufen.

Und falls es das noch nicht gibt, gibt es einen Zeithorizont wann man damit rechnen kann?

Vielen Dank und Gruss 

Copper Contributor

I have followed the steps described in the sticky post from phillip. I still can't see teams. what's so difficult showing it? is it based on subscrptions?

Why are we bothered with that? doesnt microsoft see/knows what we have, office365? and isnt teams free?

Microsoft

 

Just a fyi, in the is transition period you can enable O365 Group right back with AADC (Preview), in doing so Teams will work with onprem exchange mailboxes, while you transition of migrating to EOL. There are some minimum requirements that need to be met here so this a silver bullet at this point.

 

Configure Office 365 Groups with on-premises Exchange hybrid - Teams with Exchange Onprem
https://technet.microsoft.com/en-us/library/mt668829%28v=exchg.150%29.aspx?f=255&MSPPError=-21472173...

 

Note

Installed a supported version of Exchange on-premises Exchange integration with Office 365 Groups is available in CU1 and newer releases of Exchange 2016, and CU11 and newer releases of Exchange 2013. However, Exchange hybrid requires the latest Exchange 2013 or Exchange 2016 Cumulative Update (CU) to be installed on your on-premises Exchange servers. If you can't install the latest CU, the update released immediately prior to the current CU can be used.

 

And just back to all my previous points, there is no reason this add-on should be missing, unless the mode hasn't been set at the tenant to "Teams Only" Mode or its been disabled. This is a feature, so if its missing, its most likely been disabled for a reason by the Admin (GA). So please ask you support or tenants admin what the state of Teams is before assuming you have a issue.

 

Migration and interoperability guidance for organizations using Teams together with Skype for Business - Island
https://docs.microsoft.com/en-US/MicrosoftTeams/migration-interop-guidance-for-teams-with-skype?WT.m...

 

Hope this helps

Wayne

Copper Contributor

Ok ok.. So I've searched websites all over the internet and still couldn't find a solution to this fracking problem.. So here's the facts.

 

1. Add-in for Teams is NOT listed in the Add-in section in Outlook

2. Teams is installed and functional. Outlook is install and functional.

3. All components ARE registered, both x86 and x64.

4. The buttons for Teams do not show up in Outlook.

 

Here is the fix. Create a file.reg to import in notepad. Fill it with these settings and import and you're done:  

 

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\TeamsAddin.FastConnect]
"Description"="Microsoft Teams Meeting Add-in for Microsoft Office"
"FriendlyName"="Microsoft Teams Meeting Add-in for Microsoft Office"
"LoadBehavior"=dword:00000003

 

 

Copper Contributor

As far as I understand your solution, you're talking about a Company Installation based on Exchange?
BUT what's the trick when NOT using a Company Exchange Server?

We're using Microsoft Teams outside a single Company with different Mail-Addresses / -Providers (private Mail-Addresses).

Looks like Microsoft is not capable to fix that Problem with Office 365 which is actual Office 2019!

The only posts I've found are based on Office 2010, Office 2013 and Office 2016.

Sorry, but that's annoying and unacceptable.

There must be another solution than hacking the registry because most users are not able to do that and even it is absolutely not user friendly!

Any other help is appreciated

Regards

Microsoft

@chaas 

 

You are most likely being restricted at a tenant level by the admin, as mentioned before. You have no choice in the matter, to be blunt. If you make registry changes and when the Teams and Outlook client relaunch or on the next reboot, these settings are reinstated to the defaults, that the admin has set. How SfB and Teams interactive with Outlook (your options and addons) are down to the Mode selected by the admin. In short, if this is a corporately issued device, then your only option is speak with your local Support Team or Local M365 Admin if you want this changed.

 

See the option below, I selected the most likely option in your case based on what you have said.

 
 
 
 

ScreenClip [11].png

Migration and interoperability guidance for organizations using Teams together with Skype for Business - Island
https://docs.microsoft.com/en-US/MicrosoftTeams/migration-interop-guidance-for-teams-with-skype?WT.m... 

Copper Contributor
 
 
 

On my side there is no corporate Admin working on this device because it is a private one, no GPO's or other Rules specified by Company Admins.

And therefore I am the Admin of this device and I've got full admin privileges.

Even if I would "hack" the Registry it won't be reseted to default, but to be honest, this is not a solution I will use.

Installation is a standard Win 10 Pro with standard Office 365 incl. Outlook and I think this is an installation like most other private Installations.

So it looks like Office/Outlook 2019 is simply not compatible to Microsoft Teams.

 

Copper Contributor

Can someone or @Brad Piekutowski help me with the process to manually register the DLL's as below?

 

%SystemRoot%\System32\regsvr32.exe /n /i:user %LocalAppData%\Microsoft\TeamsMeetingAddin\1.0.18164.2\x64\Microsoft.Teams.AddinLoader.dll

%SystemRoot%\SysWOW64\regsvr32.exe /n /i:user %LocalAppData%\Microsoft\TeamsMeetingAddin\1.0.18164.2\x86\Microsoft.Teams.AddinLoader.dll

 

Thanks,

Brass Contributor

Hi,

 

today we face an issue on Dell laptop with W10 home and Office 365 (build 12642.20382 installed from Hotmail account subscription) with Avast and also Teamviewer installed; even unloading the Avast modules, or create new local user account (member of administrators group) with new Outlook profile, no success.

 

Files was successfuly instaled on '%LocalAppData%\Microsoft\TeamsMeetingAddin\' folder and also registered on Outlook add-ins pane, but impossible to load.

 

This is new tenant on Off365 platform with default TEAMS policy which allows "Outlook Add-in".

 

 

>>> The only way to fix was uninstall TEAMVIEWER, restart and install TEAMS again.
---

Capturar01.PNG

Capturar02.PNG

 

 

After uninstall TEAMVIEWER

######################

 

Capturar-afterUninstallTEAMVIEWER03.PNGCapturar-afterUninstallTEAMVIEWER04.PNG

Brass Contributor

@chaas ,

 

My laptop here is running W10 Home 64x + Office 2019 64x with MSTEAMS working fine.

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‎Nov 09 2023 11:10 AM
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