Why can't I see the Microsoft Teams Meeting add-in for Outlook?

Published 03-22-2018 09:26 AM 1.5M Views
Microsoft

We’ve heard reports that the Microsoft Teams Meeting Add-in for Outlook on Windows does not show up for some users who have installed the desktop app.  There are several reasons why the add-in may not display that have simple remedies.  Here are some steps to help you troubleshoot this problem.

 

Install the Teams app as an administrator of the Windows computer.

One requirement for successfully installing the add-in on a Windows computer is that the user must have administrator permissions on the computer.  This is a requirement because COM add-ins to Outlook write to the Windows registry, and only administrators can modify the registry.  If the user who wants to schedule Teams meetings in Outlook is not an administrator, an administrator must install the Teams app first, and then the user can sign in and run Outlook.

 

Run Outlook in normal user mode, not as an administrator. 

When starting Outlook, do not run it with elevated permissions as this can interfere with identifying registered COM add-ins.

 

Download, install and sign into Teams and then restart Teams and Outlook, in that order. 

To ensure that the add-in is installed and loaded correctly, you may need to restart Teams and Outlook after installing.  Follow these steps:

  • Download the Teams desktop app, run it, and sign in at least once.
  • After signing into Teams, restart the app.
  • Restart Outlook (after restarting Teams).

 

Ensure that the add-in is installed and enabled.  If after all that, you still don't see the add-in, make sure that it isn't disabled for some reason.

  • In Outlook, click File and then Options.
  • Select the Add-ins tab of Outlook Options dialog box

Outlook Options, View Add-ins dialog boxOutlook Options, View Add-ins dialog box

  • Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list
  • If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and click Go…
  • Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office

Outlook Options, View Add-ins dialog boxOutlook Options, View Add-ins dialog box

  • Click OK on all dialog boxes and restart Outlook.

 

This should help fix the most common issues with the add-in.  If you continue to experience problems, please contact your support team for further assistance.

 

Thanks for using Microsoft Teams!

 

137 Comments
Microsoft

@chaas 

When I say Global Admin, I’m talking about the O365 tenant admin and not if you’re a local laptop admin. Teams experience is dictated by the tenant admin and Teams polices and has no bearing on your desktop permissions.

Contributor

I installed on another computer for the same tenant/customer as yesterday, another Dell laptop with w10 home and O365 (from corporate subscription) and no issues - even having the TEAM VIEWER installed.

 

>>> May the problem yesterday was related with AVAST?

>>> May the problem yesterday was related with O365 from personal subscription?

Visitor

Hi,

 

I followed all the steps carefully, but I can't do the last one: Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office 

I don't see this line !

 

can anyone help me?

Teams is correctly installed, I restarted everything several times, yet I can't get to create a teams meeting from outlook

 

Occasional Visitor

We have Server 2016 terminal server farm using UPDs. Outlook Teams calendar button seemed random. Button works if it is there. When you look at logs (right-click the Teams system tray icon) we see:

 

  • Error in registering outlook meeting addin
  • meeting_addin_registration_failed, result: 2, reason: com_registration_failure

We fixed (at least temporarily) by excluding these 4 directories from the user profile disk (essentially re-installing Teams each at each sign on):

 

  • AppData\Local\Microsoft\Teams
  • AppData\Local\Microsoft\TeamsMeetingAddin
  • AppData\Local\Microsoft\TeamsPresenceAddin
  • AppData\Roaming\Microsoft\Teams
Occasional Visitor

Hi,
I managed to get the Teams Meeting add-in working in the lokal 365 Outlook installation, but when i try to get the Teams meeting button at the calendar in the web version or in the app version of Outlook for the ipad, there is no button for Teams Meeting (or only the skype button at the app for ipad).

Occasional Contributor

Even with those twist an tricks it dont works

 

Outlook 2019 say DLL is active but no button for Teams

 

Latest version of Teams running with FSlogix Roaming Profil in Remote Desktop server 2019

 

 

 

Established Member

The teams plug in for outlook was missing for few of our users,
I have searched and tried a number of things from google and nothing worked,
But...I logged on as an admin selected office 365 from add and removed programs an ran "Quick repair"
Open Teams as admin
Teams plug in is now active

Occasional Contributor

We cant do that in our case 

 

Teams and Office 2019 are separataly installed 

Established Member

@Pascal Reeves ours is installed separate too, 

We running office 365 pro plus,

 

Occasional Visitor

Hi Microsoft

 

After updating my outlook to the latest build, I can't see the teams add-in anymore on the toolbar http://prntscr.com/sb8egs

 

I tried to add some add-ins but teams doesn't appear on the add-in list even when I search it (see screenshots below)

http://prntscr.com/sb8fmb

http://prntscr.com/sb8g3j

 

Let me know what the issue is.

 

Thanks,

Randy.

 

Regular Visitor

The add-in has disappeared from the add-ins section.  It is not in the disabled items, I am also unable to manually add the .dll.  Are there any steps we can follow if the .dll is missing?

Occasional Visitor

I'm unable to get the Teams add-in for Outlook. It was installed previously but, because I was having problems scheduling a Teams meeting within Outlook, I uninstalled and reinstalled Teams. And now the add-in doesn't appear at all. Please help. I really need to be able to schedule Teams meetings from with Outlook particularly atm

Thanks.

Occasional Visitor

Tal como dijeron otros usuarios, es demasiado fastidioso realizar tanta cantidad de acciones para simplemente agregar un add-in al paquete de Office. La mayoría de los usuarios finales no son profesionales de IT.

De cualquier manera, aún realizando todos los pasos descriptos, no conseguí incluir el add-in a mi Outlook.

Para la aplicación de Zoom simplemente descargué el complemento, lo instalé, y listo.

Saludos. 

Senior Member

This issue is happening at an alarming rate across many of my clients machines  - initial installations were fine with the meeting plug-in working correctly. After windows updates or office update some users have the plug-in disappear. No fixes posted anywhere have been able to fix and all of the problem I've personally investigated have to do with registration of the dll's failing. User profiles, AV scanning and meeting policies have been double checked to ensure the correct configurations and we've found no link to Skype/Teams mode being the underlying problem either. Comparing users with identical profiles, Windows 10 builds and office builds also has not revealed why some users work and others don't.  Is anyone at MS looking at this because it's really causing doubt about moving from using Zoom or other conferencing solutions to Teams. 

 

Occasional Visitor

Is there any plans to have the add-in available without installing Teams?   Reason is a lot of my customers are in a RDS environment and Teams brings RDS servers to their knees and its also pretty useless without camera/audio.   Those with an onprem exchange server do not get the Teams calendar menu item so are relying on Outlook to schedule meetings.   I dont want to be always forced to install teams on the rds, then hide it just to get the plugin for outlook.   Users eventually find ways to unhide the teams app.   Uninstalling teams also takes away the plugin....

Occasional Visitor

We had the same issue when we rolled out Teams to out organization.  The Addin showed as being available in Outlook Addin but would not load.

It was a reasonable easy fix but we had to register the addin manually one time on each PC.    We now do this anytime a staff member says the Teams addin wont load.  An easy fix that only takes a minute.

 

http://itwalkthroughs.com/knowledge-base/teams-outlook-add-in-wont-load/

Contributor

Hi @itwalkthroughs,

 

tks for share your effort! That msg is not for you but for MS: how 'stupid' is to do all these things to just for register in Outlook???? Why not create some menu option or keyboard combination for that?

 

I'm "disappointed" since MS decide by itself to put 'games' on each user profile logged on a Windows 10 Pro (who asked this?) or now with the lastest updates for Windows 10 they decide to start the 'skype' automatically with Windows (who asked this?) but cannot fix that issue about MS TEAMS & Outlook.

If 'Skype for Business' was deprecated, why it´s still referred in Office apps?

:facepalm::facepalm::facepalm::facepalm::facepalm::facepalm::facepalm::facepalm:

 

 

@Renato Pereira Skype for Business hasn't been depreciated yet - that's just over 1 year away.

Microsoft

Was working with a customer this week and came across this setting which if disabled will not allow the Teams Add-in to appear in Outlook. 

 

Displaying Teams Meeting Global Policy

 

To check run below PowerShell (default is set to True)

Get-CsTeamsMeetingPolicy | fl GlobalAllowOutlookAddIn

New Contributor

Is this feature work for Microsoft Teams free?

Regular Visitor

I believe the Add-on requires the Office 365 licensing which grants the use of Teams Meetings or a subscription to Teams meetings. So the add-on won't appear if you do not have the feature to create a scheduled team meeting. You can still meet with people in Teams add-hoc by adding them into a chat but it can't be scheduled and hosted as a meeting event in the Outlook calendar unless you have the licensing for it.

Occasional Visitor

This works for me.  But when I click on the New Teams Meeting I get this

 

DSProffitt_0-1600442231958.png

 

I dont even HAVE Skype for Business installed!!
What is all that about please?

Thank you

 

Microsoft
 
 

Can you create a meeting from teams.micosoft.com (Teams Web) and share if you have the same experience?

 

I ask because when customers move from Skype onprem to Skype online and then to Teams (the migration process), meetings have to be converted to Teams meetings and this process uses the Meeting Migration Service (MMS). This looks like a hangover from this process potentially. 

 

How MMS works
https://docs.microsoft.com/en-us/skypeforbusiness/audio-conferencing-in-office-365/setting-up-the-me...

 

Is the error your are seeing from Outlook or Teams client?

 

Regards

Visitor

I had the Teams icon from day one, but recently it disappeared. I remembered, I had changed my profile Settings in Teams app to allow On Close, keep teams running. I unticked this and I have my Teams icon back.

 

J_maz_0-1605081778404.png

 

Occasional Visitor

I have office 365 for Mac and I my ribbon does not have the add-ins icon so I can add MS Teams  to outlook.  There also is no option tab under Outlook/file.  How do I get MS Teams added in to outlook?

New Contributor

Das Teams Add on ist zwar sichtbar aber es startet mit einer Fehlermeldung, dass man es später nochmal versuchen soll. Geht also nicht. 

Microsoft

Translated from German (please comment in English ideally, thanks)

"The Teams Add on is visible, but it starts with an error message that you should try again later. So don't go."

 

That is most likely authentication issue, I'm guessing your Teams client doesn't have access to all the require urls. Seen this before. If you triple left click on the Teams icon on the system tray it opens an advanced menu (right click and the below menu appears), then on the top select "Get Logs" you should see the authentication issues there. 

fghjfghjfghjfghj.jpg

 

Office 365 URLs and IP address ranges - https://aka.ms/O365IP

 

 

Simple way to check is to run the connectivity analyzer tool, it will tell you if there are ports URLS and IPS that Teams cant connect to. 

Office 365 Network Onboarding Tool - https://aka.ms/NetOnboard

 

Good luck

Occasional Visitor

I cannot get teams and outlook to work together, it isnt showing on the top of page and isnt in my addins 

New Contributor

I followed this and it worked, thanks! 

 

Download, install and sign into Teams and then restart Teams and Outlook, in that order. 

To ensure that the add-in is installed and loaded correctly, you may need to restart Teams and Outlook after installing.  Follow these steps:

  • Download the Teams desktop app, run it, and sign in at least once.
  • After signing into Teams, restart the app.
  • Restart Outlook (after restarting Teams).
Occasional Visitor

Three years later, and this article fixed me right up. I had to close Outlook, restart Teams, restart Outlook a few times, but I am happy to have my Teams schedule meeting button back. It has been missing for a couple months. Thanks, @Phillip Garding!!

Occasional Visitor

This worked for me!!! "Install the Teams app as an administrator of the Windows computer."

Occasional Visitor

This can get this to work, running Office 2019 and did try to add the dll file manually  

 

and with this string C:\WINDOWS\system32\regsvr32.exe /n /i:user "C:\Users\XXXXX\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20289.5\x64\Microsoft.Teams.AddinLoader.dll"  but I still do not have it 

Frequent Contributor

Had this problem on many Windows 10 clients. Turns out, after a few weeks of troubleshooting together with Microsoft, it was the locally installed Malware protection/Antivirus causing this (in this case, Cisco AMP)

Occasional Visitor

Thanks, Jonas.

Occasional Visitor

I only have Microsoft defender instaled on my window 10, any ideas on how I can MS teams meeting to outlook manually

 

you would think this would be easy to do seeing as it's all Microsoft products

 

cheers

 

A

Occasional Visitor

 

 

Trying to add a DLL does not work 

 

C:\Users\A-PC\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20289.5\x64\Microsoft.Teams.MeetingAddin.dll or Microsoft.Teams.AddinLoader.dll   both of these do not work   

 

C:\Users\A-PC\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20289.5\x64\en-GB\Microsoft.Teams.MeetingAddin.resources.dll  and this one does not either

 

 

New Contributor

"that is an extensive list of hoops to jump thru for end users who are used to the ease of S4B Outlook add-in or Zoom plug-in.   Teams user adoption becomes that much more difficult when a good portion of our users do not even see the add-in for one of the reasons above.  many of them are not admins. "

"Yes, we are actively working on the add-in to improve this."

 

And here we are three years later and it's not much better.

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Last update:
‎Mar 22 2018 09:26 AM
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