What’s new for Teams phones | March 2021

Published 03-29-2021 08:00 AM 15.8K Views

In our first Teams phone update of the year, we bring features to make getting started with phones certified for Teams easier, improving the in meeting experience, and other improvements which help users and IT stay connected.


Remote provisioning and Sign in from Teams Admin Center
We are excited to bring a feature customers have been frequently requesting-the ability for IT admins to deploy a device without needing to be physically present in the room. Four short steps allow a phone to light up simply from the Teams admin center. Please see this article in docs for more details on how to activate this feature.



User Sign-In Simplified
Devices will now show a device code when turned on; IT admins or end users can enter this code into a browser on their PCs or smartphones to sign into the phone. If the user wants to sign in without using the code, they can do so as well by entering their username and password onto the phone itself.

user sign-in simplified.png

Multi-cloud sign-in support
If you are using a specialized cloud, for example the government cloud, we are now able to support sign-in options available to that tenant. Please go to settings within the sign in page to see what is available in the cloud which hosts you.

Multi-cloud sign-in support.png


New meeting stage with docked call controls and reactions
A new option will allow for the bottom bar which hosts the mute/unmute feature, video on/off control, and toggles between Gallery and TogetherMode, to remain persistent on the user’s screen. This way users do not need to tap once to activate the menu and then tap again their desired option. With this simplicity, users can stay in the flow of their collaboration and reduce distractions. Additionally, we’ve made it easier to get to reactions so participants can express non-verbal sentiment.

docked call controls and reactions.png


Transfer call to work voicemail
If a user needs to convey a voice message to another user promptly, we have now installed the capability to drop into work voicemail without needing to ring the far-end user. Consider needing to give a colleague an update on a meeting held earlier in the day. Simply select the “work voicemail” option while transferring the call to get to their voice mailbox and deliver the message.

Transfer call to work voicemail.png

LLDP for E911 Updates
LLDP-MED (Link Layer Discovery Protocol – Media Endpoint Discovery) is a standard link layer protocol used by network devices to advertise their identity, capabilities, and neighbors on a local area network based on IEEE802 technology, principally wired Ethernet. In this update, Teams devices connected to the network via ethernet will dynamically update location information for emergency calling services based on changes to network attributes including chassis ID and port ID.


Click to dial phone numbers in meetings
Users with phone numbers that are included in a meeting invite will now be able to be reached directly by selecting the number in the user interface

Opt out of call queues
Call queue agents can select whether or not they wish to be included in a queue within the new option in settings.

Opt out of call queues.png

New Contributor

Glad to hear finally available. Was very much needed feature several months ago. Better late than never!

Occasional Visitor

When can I download the recorded meetings from my phone?

I'm eagerly waiting for that feature for a long time.

Further, how can I be notified or set a reminder for my classes running on MS Teams?

Please provide these features as soon as possible. It's my humble request.

Occasional Visitor

Nice features 

Occasional Visitor

That's good to hear!


But please add a "pin" feature - so that host or participants can focus on their own video if need be!!

Senior Member

Easy and fast consultative transfer

Are there any plans to reduce the amount of steps to do an consultative transfer.

Personal Assistants are used to do a transfer with 3 steps:

1. Attend the inbound call

2. Call the boss to consult

3. Transfer the call

With the current phone release there are about 5 steps needed and even a search bar is shown which won't work if the PA has a high workload.

Senior Member

Hi @Microsoft_Teams_team - I have been testing this new firmware on our Yealink devices, and found some concerning issues. I have logged these tickets with MS PS:

  • After signing out of the device, attempting to sign back in on device (not via computer) fails to sign in. Case #:25051549.
  • Firmware update forces admin password change due to new complexity requirements. While I understand the intent to improve security, new firmware should not FORCE a change to the previously configured custom admin password. The last thing we want is people setting random admin passwords as it will make the device estate unsupportable. Changes such as this should be clearly communicated in advance so we we can prepare for them. Case #:25116783

And these I have opened with Yealink, as they are probably Yealink-specific:

  • Exporting of config file results in error in exported text file (Yealink can repro and working on fix).
  • New firmware introduces new time zone profiles. The original (previous) time zone profiles are not correctly mapped to the new time zone profiles so the time zone shows as empty / not configured. 

I can't endorse deploying the March 2021 firmware in my org until these have been addressed.

Version history
Last update:
‎Mar 29 2021 11:38 AM
Updated by: