What’s new for Teams phones | June 2021

Published 06-08-2021 08:00 AM 21.6K Views

In this round of updates to Teams phones, we are excited to bring you features which translate some of the great features users can experience with Teams on their PC or mobile phone to their desk phones.

 

Add or Transfer Call to Device
One of the coolest features Teams has today is the ability to add or transfer calls and meeting across devices. Today if you are taking a meeting on your PC, you can see a prompt which suggests adding your mobile device to split the audio and video, or transferring completely. This comes in handy if you are in a call and need to move around away from your PC, you can seamlessly stay connected. With the new release, this functionality will come to Teams phones as well. Your phone will recognize you are in a call on another device and prompt you to transfer or add, letting you start your call from elsewhere and transfer to your desk phone.

add or transfer call to device.png

 

Background replacement on video phones
One of our most popular features is now available for video phones, users can easily select from one of our prepopulated backgrounds during their video call to mask their physical settings and show some personality while collaborating.

background replacement on video phones 1.png

 

Contacts in Microsoft Outlook are now available in read-only mode
If a user creates a contact within Microsoft Outlook, their information will now appear under the People app on the phone interface. While only phone numbers will appear today, users can search on the phone for contacts and easily call the people they may email or meet with using Outlook.


Live captions are now available for calls
This feature is super exciting for people who prefer visual queues when engaging with their stakeholders. Teams is now able to detect what is being said during a 1:1 call and present the text on the screen in real time. Please note that this functionality is only available in English at the time and is not available for phones within the government cloud.

live captions 1.png

 

Usability improvements on Teams phones
We’ve updated a few different areas of the Teams phones experience to improve how users interact with their calls and contacts.

 

When a boss or admin is in a call users can press the purple button touch target to see new options with respect to their contacts. Now a boss or admin can easily see their frequent contacts with instant options to see their call status or place an outgoing call to them.

 usability improvements.png

 

If a contact has multiple numbers, the UI has now been updated to select from a drop-down menu for the intended contact method.

multiple phones 1.png

 

Lastly, we have a new screen which easily tells a user if they have no voicemails. A great message to see if you are having a particularly hectic week!

no voicemails 1.png

 

Support for Dual-Tone Multi-Frequency (DTMF) in pre-call screen
To facilitate quick responses for auto attendant scenarios, dial pad will be made available for early media scenarios.

 

9 Comments
Occasional Visitor

Love that backgrounds were now available in Teams phones. Hope you could consider as well the Noise Suppression not only in the pc, also in the phone.

Regular Visitor

One feature available in Skype for Business still doesn't work in Teams: Sharing from a different device while staying connected on another device. Every time you start sharing from a different device the audio will be transferred to this device as well and you can't avoid it. Please fix this Microsoft and then you will receive all praises.

 

 

Visitor

Love the idea of the Outlook Contacts being available on the phone but it does not work nor is there a link to any setup instructions.  For sure it does not set it self up even though I have over 800 contacts in my Teams Outlook account and use them everyday.  Ugh, come on MSFT!!

Occasional Visitor

Hi When will the virtual background be available for Samsung Tab A 8.0 2019.

Super excited 

 

 

 

 

 

Regular Contributor

I upgraded one of our Common Area Phones to the new firmware and the option to enable and disable Call Forwarding disappeared. I had to add an M365 E3 subscription to the account to fix it. Is this a known issue?

Senior Member

Why does the Better Together for Teams phones keep getting delayed?   

Visitor

@JohnSteckroth,
I just updated a Poly CCX400 to Teams Version 1.0.94.2021052803 for testing the new add/transfer feature mentioned in this article. However, I still don't have either option after the upgrade.

I have a few questions:

1) Will the transfer option be available for the CCX400?
2) Does the Teams Version I mentioned above include the transfer option or will there be another update coming that includes it?

Any insight provided would be appreciated. :smile:

Occasional Visitor

I have the new transfer to voicemail on the ip phone after applying the most recent firmware, yea! But I have a client that uses the side cars with their IP phones and that does not give any availability to this new feature. If the admin needs to send directly to voicemail then they still have to search for the person each time on the people screen to get that option. Maybe this could be avoided and they could use the teams client for call control but there is no better together functionality there. Something SFB has had for years. With SFB online going away i am very disappointed that teams has not reached feature parity for enterprise voice.

Occasional Contributor

@joacrabt @JohnSteckroth Same here with Yealink T55a, also after the firmware update all my phones now appear to be offline in the Teams admin console but do function and report to Intune as expected. This is Sweeet. /s

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‎Jun 08 2021 07:11 AM
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