Develop specialized business applications that enable calling experiences for Teams users directly within the app.
Create new workflows for apps that require custom management of incoming and outgoing Teams phone calls.
Bring Teams calling capabilities into devices that are not supported with the standard Teams client.
And, by matching with the Graph API, developers can build custom communications apps for Teams users on any endpoint, with opportunities to add and manage chats, channels, and Teams Meetings, as well as server and client-side calling bots, and to integrate information about people in the organization.
Azure Communication Services support for Teams identities enables built-in calling capabilities for Dynamics 365 Sales
Integrate Teams calling capabilities into applications
This news highlights two new capabilities available for application development:
Get access tokens for Teams users with Azure Communication Services Identity SDK
These features enable applications that:
Make and receive Teams calls as a Teams user
Join Teams meeting as a Teams user
Manage incoming and outgoing phone calls based on Teams Phone System and integration with Teams auto attendants and call queues
Honor assigned Teams user policies
Enable new use cases
Developers can use Azure Communication Services’ support for Teams identities together with Graph API features and other Azure services for a range of customer scenarios.
Collaboration within line-of-business applications so employees won’t need to switch applications to collaborate with people within and outside of the organization