Microsoft Teams will provide data residency for South Africa starting July 25, 2019. This means that all new Microsoft Teams customers in South Africa will have data for conversations and chat stored at rest in South Africa. New customers are the O365 tenants that are provisioned after the date of launch stated above or customers who have not yet used the Teams service prior to the date of launch.
Teams data residency in South Africa, as well as our other Office 365 data residency commitments in the data-centers located in South Africa, help regulated organizations, like in education, banking, public sector, government, and healthcare, onboard to Teams and Office 365 while complying with their data residency requirements.
Where your Teams data is stored
Your Teams data is stored differently depending on the content type. Please watch the Ignite Breakout session on Microsoft Teams architecture for an in-depth discussion.
Core Teams customer data: If customer provisions its tenant in Australia, Canada, the European Union, France, India, Japan, South Africa, South Korea, the United Kingdom, or the United States, Microsoft will store the following customer data at rest only within that location: (1) Microsoft Teams chats, team and channel conversations, images, voicemail messages, and contacts, (2) SharePoint Online site content and the files stored within that site, and (3) files uploaded to OneDrive for Business.
This rollout furthers the in-country data residency capabilities of Microsoft Teams. As of this release, the Microsoft Teams services described above store data at rest in the following locations:
Please note that customers that allow users to store files with a third-party storage provider are dependent on the storage location of those services and should, therefore, review the location of data at rest for those services separately.
We will continue to roll out Microsoft Teams to more local datacenters aligned with the O365 data residency strategy.
Which workloads aside Teams provide data residency in South Africa?
Exchange Online and SharePoint Online provide data residency in South Africa. Please see the datacenter maps for more information about the location of data at rest for more Office 365 services and for all our geos in the world. for more information about the location of data at rest for more Office 365 services and for all our geos in the world.
Where exactly in South Africa is this data stored?
Teams chat and media data will be stored in the South Africa Central and South Africa South Azure datacenters located in Johannesburg and Cape Town respectively.
What does this mean for new customers in South Africa?
From July 25, 2019 (“Launch Date”), customers from South Africa who have never previously logged into Microsoft Teams (i.e. no user in their tenant has ever accessed teams.microsoft.com or signed into any Teams client app) will have data residency in South Africa.
What does this mean for existing customers in South Africa?
Customers who are already using Teams will continue to have data residency for their content stored at rest in the EMEA location.
If I have more questions, who should I talk to?
Please do not hesitate to contact your Account Team or FastTrack if you have more questions about Teams deployments and how the availability of data residency in South Africa affects your timelines to deploy. Based on your requirements, they will recommend the best approach for you.
Thanks again for your time in reading this and for all the support you’ve shown towards Microsoft Teams.
Senior Program Manager, Microsoft Teams
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