Meet Microsoft Teams Rooms on Surface Hub
Published Sep 30 2021 03:00 AM 25.9K Views

Today, we started to rollout our next generation of the Microsoft Teams experience for Surface Hub, Teams Rooms on Surface Hub. This new experience will automatically replace the current Surface Hub Teams app as part of a 4-week global rollout, and will be available for our customers in Commercial, GCC and GCC High environments.

 

This next generation of Teams on Surface Hub has been redesigned to bring your favorite features from the desktop and Microsoft Teams Rooms directly into your meeting space. With a new meeting stage, a robust set of meeting controls, and popular features including Together mode scenes, chat bubbles, live reactions, PowerPoint Live, and Whiteboard, Teams Rooms on Surface Hub enriches collaboration for the hybrid workplace. You can easily access your Microsoft 365 files and leverage a richer Whiteboard experience to confidently present and collaborate.


Teams Rooms on Surface Hub uses familiar meeting experiences from Teams desktop to provide users a more consistent meeting experience across endpoints. Meetings can be easily joined from either the Surface Hub welcome screen or the Surface Hub agenda page and are automatically joined Edge-to-Edge to put people in the foreground of your meeting!

 

The redesigned agenda page provides you with quick access to your meetings, Meet Now, and a Dial-Pad to initiate PSTN calls, allowing for an easy transition between agenda items.

Agenda Page.png

 

We also added local admin settings to configure specific Teams Rooms features like Coordinated Meetings and Proximity Join directly on the Surface Hub.

Admin Settings.png

 

To get started, ensure your Surface Hub received the latest Windows Version 19042.1202, and Teams Rooms on Surface Hub (KB5004196) will install Teams Version 1.4.00.14501 which will automatically upgrade to the latest available version during regular maintenance hours.


Simplified management of Teams coming to Surface Hub
Later this year, we will also enable admins to take advantage of the following solutions:

  • Teams Admin Center. Teams Admin Center provides a comprehensive self-management platform to remotely monitor and manage the Teams Rooms experience on Teams devices. Teams Admin Center will be available to Microsoft Teams Rooms customers at no additional cost.
  • Microsoft Teams Rooms managed service. Microsoft Teams Rooms managed service is an AI driven, cloud-based IT management and monitoring service that keeps Microsoft Teams Rooms devices up to date and proactively monitored. The service reduces the burden on IT and delivers improved room operations, helping enhance in-room meeting productivity. Microsoft Teams Rooms managed service is available as part of the Microsoft Teams Rooms Premium license.

 

 

Documentation on Microsoft Teams Rooms on Surface Hub
Video of Microsoft Teams Rooms on Surface Hub

 

Christian Schacht, Sr Program Manager - Teams Devices

18 Comments
Brass Contributor

Looks great Christian, well done to the whole team

Brass Contributor

This is great, I just really wish they had a timeline of the teams admin access since this is how we manage all the rooms .

also do we know if zoom meetings will work with the room setup since the other rooms do now .. we have a few venders that just use zoom

 

Brass Contributor

@Mark Gibbs using the browser for Zoom works really well on the hub., just go to zoom.com,  or you also have the bonus if someone signs into their outlook when they click the zoom link in the invite it just launches in the browser.  You do need the chromium edge browser for this but your hub should have updated to that now.

 

@Christian Schacht happy to say we did get our first production hub updated this morning to the new Teams client!  Now for some testing before we let it flow to our enterprise clients.  Thank you for all the efforts you and the team put into this.

Microsoft

Certainly, its gonna give a better meeting experience

Steel Contributor

Great news, thanks.  Will the Tips app on Surface Hub be updated to reflect the new Teams app?  Also, the documentation linked above is more admin centered.  Is there a user facing support page as well as a user facing downloadable /  printable doc like there was with previous versions?

 

Example:  Surface Hub 2S Adoption and training guides - Surface Hub | Microsoft Docs

 

That link has an end user training guide and some great quick reference cards.  It would be nice if those resources could not only be updated, but combined into a single guide for both Gen 1 and 2S.  Or combine all of the info into a single site to make it simple for us to provide the right info to our users.

Steel Contributor

Does anyone know if these are considered feature or quality updates?

 

Surface Hub update history - Surface Hub | Microsoft Docs

 

September 30, 2021 — KB5004196, KB5004198, and KB5004199

These updates to the Surface Hub deliver the Teams Room client, Teams Admin Center agent, and Managed Meeting Rooms agent. Key features are outlined in Teams Room on Surface Hub.

 

 

Steel Contributor

Any word on updated Tips app and documentation on the Adoption and Training Guides page?  This should be made available before releasing any new app to Surface Hub.

Copper Contributor

HDMI input for sharing screens now is in a separate window.  Is there a way to get HDMI input to display in the meeting easily now?  Joining the meeting wirelessly and sharing a screen works, but sometimes we have vendors that want to just plug in and share their screen in the room and have remote attendees see the content in a full screen while still having the participants bar on the right....the old way worked better for HDMI sharing from what we can see so far.

Copper Contributor

@Christian Schacht the new Teams room application installed automatically, do they also show up automatically in Teams Admin?

@AdrianRo @Mark Gibbs  

Teams Admin Center for Surface Hub is now listed on the O365 roadmap :)
https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=84536

Copper Contributor

Hi there @Christian Schacht ,

 

How do we go about accessing the "local admin settings" ? Can't figure out how to open this menu on my hub.

Benjyamin_0-1636538074965.png

Thanks!

Brass Contributor

@Benjyamin  In the Teams Meeting app itself beside your initials showing your user name there should be the 3 dots ...  when you click on that you enter your admin ID just like you would for the main settings app and you will get the screen you are looking for.

 

As an FYI though if you only recently updated this unit after resetting you may not see those dots.  The version of the Teams client you get after all the initial updates is not the final one with access to admin options..  What you need to do is make a call or join a meeting at least once and then restart your unit (not end session but restart) and it should do the final upgrade and then you can go to Teams settings.

 

ToddMethven_1-1636539183835.png

 

Copper Contributor

@ToddMethven Thanks for the heads up. However, no matter how many times I've restarted my Hub (have already joined multiple meetings during testing) the button refuses to show up on the Teams client. Additionally, the Teams client occasionally bugs out and shows an error with a memory exception message popping up.

WhatsApp Image 2021-11-11 at 09.11.46 (1).jpegWhatsApp Image 2021-11-11 at 09.11.46.jpeg

 

@Benjyamin  for the above error could you please open a support case? We will have a look and help to see what's going on

Brass Contributor

@ToddMethven We have been trying to stage a few Hub 2s and encountering this issue with the Teams App not fully updated and the three dots not showing up even though all the required KB's are installed. What I notice is if we leave the hub running overnight most likely the next day the three dots start to appear. 

 

@Benjyamin I am also experiencing the memory error you experienced  on the new hubs that we are staging did you find out the root case and get this issue resolved

 

@Christian Schacht Is there a location that list the revision history. This location is not relevant anymore Microsoft Teams app for Surface Hub - Surface Hub | Microsoft Docs
When I query the device from Intune the recently installed Hub2s Application version is 2020.212.808.0 whereas Hub2s that have been online for a while the Application version is 2020.1223.208.0


 

 

Copper Contributor

Hi @Christian Schacht first up apologies for the delayed response, per brajan's post above. Leaving the hub powered on and running throughout the night seems to have resolved the "advanced options" icon not appearing. Thanks.

Hi @brajan, unfortunately I've yet to find the root cause as well as a permanent fix. The only method which I've found to work for me to clear that particular error is to simply restart the hub. Though having said that, it is not a guaranteed fix and does tend recur from time to time. Googling around did not turn up any concrete solutions either. FYI this only happened once the new Teams Room client got pushed. Hub account is also configured correctly per the account creation guide (account excluded from MFA/2FA, password rotation disabled etc). I have my suspicions that this issue could be caused by the teams client failing at modern authentication, though having said that my test account is a full cloud account which should not pose an issue with modern authentication. How to use Modern Authentication on Surface Hub | Microsoft - YouTube
Really hoping Microsoft's Hub department can step-up and resolve this issue, it honestly does not reflect well from a client's standpoint when faced with this issue and there's not concrete answer or fix. Bad enough that BMR image is outdated and client's end up having to wait around for cumulative updates to push.

Copper Contributor

Hi,

I am reading through Microsoft documentation , and my understanding is that Coordinated Meetings are not supported by Android Teams Meeting Room devices. Could you confirm?

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‎Sep 30 2021 12:18 AM
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