updated 10/5/18 - Call Queues is now also generally available.
Microsoft Phone System Auto Attendant and Call Queues is now generally available for Teams users. This enables users to receive and answer calls from Skype for Business Online Auto Attendant and Call Queues directly in their Teams client.
Users will be able to differentiate incoming calls from an Auto Attendant or Call Queue before they answer the call. Along with the name and/or number of the caller, each call will also include information of who the caller was trying to reach, giving users better context of how to address the caller.
Auto Attendant Call Toast
Call Queue Call Toast
Once an Auto Attendant or Call Queue calls is answered, the user can process the call like any other call – they can add conference in another user or transfer the call to party.
Can I answer Auto Attendant and Call Queue calls on Teams mobile app?
Yes, with the latest version of Teams iOS and Android apps, users will be able to receive and answer Auto Attendant and Call Queue calls.
Does Call Forwarding work with Auto Attendant calls?
Yes, Auto Attendant calls will be forwarded based on user’s configuration.
Does Call Forwarding work with Call Queue calls?
No, Call Queue calls will not be forwarded based on user’s configuration. This is to ensure that callers remain in the queue until an agent can answer the call (so the caller does not accidentally get forwarded unexpectedly).