09-30-2020 09:22 AM
Hello
When user is trying to start recording on the meeting, but gets only "Recording isn't on Recording could not be started. Please try again". The screen capture:
And on the client logs I could found following line:
2020-09-30T08:38:49.314Z Err teamCall: Starting call recording failed for call:CALL-GUID with error:37
What is the error code 37, and what administrators can do to fix this, or troubleshooting more?
10-04-2020 11:05 PM
Hi @Petri X,
Meeting recording is dependent (well, today anyway) on Microsoft Stream which needs to be licensed and enabled:
For a Teams user's meetings to be recorded, Microsoft Stream must be enabled for the tenant. In addition, the following prerequisites are required for both the meeting organizer and the person who is initiating the recording:
Have you checked these settings\config?
10-05-2020 01:26 AM
Thank you for your reply,
Do you know that the error I defined is linked to those settings? Or was your reply just a standard reply? :) The issue is, that for the same user recording is working and then suddenly not. Error code should be quite clear for Microsoft, but not for us.
10-05-2020 02:20 AM
10-05-2020 02:51 AM
Yes, problem is, the recording has been working before, and has been working after. That is the reason asking if Microsoft could start sharing some error codes and ways to troubleshooting them.