In SfB Online, PSTN integration for meetings had a few design gaps that caused problems for our end users. Many of these features I'm about to list can be found in other conferencing solutions:
- If a user decided to use the "Call-me" function, they were still forced to use their phone keypad (*6) to mute/unmute instead of being able to mute through the app.
- The "Active Speaker" indication only functioned if the speaker and the participant viewing were both connected via Skype Audio. This introduced a challenge for moderators trying to figure out which phone user was interrupting their call.
- Dial-in phone users could not be renamed
- If a user for some reason had a phone audio session that wasn't linked to their web session, there was no function for them (or a presenter) to manually link the 2 sessions together
- When utilizing the "Mute All" feature, phone sessions were not locked from unmuting themselves like Skype Audio users were. As you can imagine, this surprised a lot of presenters when a phone user interrupted their presentation.
Are there plans to address these gaps/missing features in Teams Audio (PSTN) Conferencing?
