In SfB Online, PSTN integration for meetings had a few design gaps that caused problems for our end users. Many of these features I'm about to list can be found in other conferencing solutions:
If a user decided to use the "Call-me" function, they were still forced to use their phone keypad (*6) to mute/unmute instead of being able to mute through the app.
The "Active Speaker" indication only functioned if the speaker and the participant viewing were both connected via Skype Audio. This introduced a challenge for moderators trying to figure out which phone user was interrupting their call.
Dial-in phone users could not be renamed
If a user for some reason had a phone audio session that wasn't linked to their web session, there was no function for them (or a presenter) to manually link the 2 sessions together
When utilizing the "Mute All" feature, phone sessions were not locked from unmuting themselves like Skype Audio users were. As you can imagine, this surprised a lot of presenters when a phone user interrupted their presentation.
Are there plans to address these gaps/missing features in Teams Audio (PSTN) Conferencing?