12-12-2018 05:25 AM - last edited on 12-12-2018 09:09 AM by Eric Starker
hope there will be something about statistics on AA and CQ. Who has answered, how long did it stay in Queue and futher more.
That would be great.
Also if there is a way to bring your own numbers to AA and CQ instead of Servicenumbers.
12-12-2018 09:17 AM
We are looking into providing some basic level of reporting into Call Queue stats - this is something the team is looking at as part of improving Call Queue functionality.
Re. bringing your own numbers to call queue, I think the team is exploring how this could work with Direct Routing at the moment. It's great feedback.
12-12-2018 09:23 AM
12-12-2018 09:27 AM
We are also trying to implement the same thing within our agency. We have over 15 different CQ and we are currently getting reporting from our On Prem SFB servers. We have just started migrating queues that don't need reporting and have held off on the ones that need it. We would be more than happy to work with the team as well.