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Occasional Contributor

Can we get a definitive answer on this? I have clients who are eagerly trying to ditch RingCentral and go all-in on Teams Cloud PBX, but the lack of SMS support doesn't allow them to make the jump. We've been clamoring this for years and with only janky third party solutions at best to fill the gap. What's the obstacle or objection here? After the partner call yesterday, it's apparent that 365 Cloud PBX sales are priority, so this should be a no-brainer.

 

Thanks!

65 Replies
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Hi @Cory Aurandt!

 

Thank you for your feedback! Please help us share this survey to those you know who may be interested in SMS integration: aka.ms/smssurvey. This will definitely help us understand the use cases.

 

Thank you!

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@Lorraine Wong that link doesn't work. I appreciate the response, but this is the same canned answer we've seen for a long time now. There are pages upon pages of examples of clients wanting this going back to 2013 in Skype for Business. 

Is this even roadmap? For a an application centered on collaboration and communication, and with the migration of all Cloud PBX functions to Teams, I can't fathom how there isn't more information on this. The revenue it would generate as a killer of products like RingCentral is blatantly obvious, even without the resounding mountain of past posts from community contributors and clients about wanting it.

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Apologies! Just corrected the link on my original post. We are looking to it!

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I agree with the original poster. I just started using Teams and Cloud PBX, and this is one of most important functions in today's comms world which is lacking. + for this one.
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This is a badly needed feature for us. We had it before with RingCentral and really hope to have it soon with Teams and PSTN.

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I agree, SMS truely would properly and more completely unify UC. It’s the most universal messaging system around, everyone with a 3/4G mobile can send and recieve SMS messages where as the same can’t be said for other messaging Apps if the recipient even has the app installed.
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Hello @Cory Aurandt 

 

I agree with you on this, can you share more details about the use-case for SMS in/out functionality with Microsoft teams ? Do you think each channel should have its own unique PSTN number(s) where teams can text out and receive messages in from outside ? 

 

Am interested to know how other users see the SMS functionality working for them, would be awesome if you can share that.

 

Cheers !

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For a specific use case. I am a Recruiting Manager and since implementing SMS into my communications with applicants my response rates have gone thru the roof!

 

My org just recently left Ring Central as their pricing started to become unfeasible for a growing company thru our transitional sizing. Before switching services, it was a huge point that the new service would allow for the SMS Communication model to continue. I personally would like to see MMS available as well.

 

More than just bringing SMS/MMS into the PBX/PSTN calling of MS Teams, integrations of this could be connected with Flow or API/Webhooks with an Applicant Tracking System (in a perfect recruiting world).

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I think you guys are missing the point. For each DID, SMS should be a feature. I don't think anyone is clamoring for the ability to have SMS go to specific channels or groups of people, though I suppose why not.

 

Here's an example: Earlier this week a potential client tried to reach me via text on the phone number on my business card, which runs off Teams Cloud PBX. I learned later on that this person was unable to reach me, and as such moved on. I lost a potential client because of this, and as such I'm taking my organization off the Teams Cloud PBX platform. This is how business is done in 2019, and that every other cloud PBX provider seems to understand this without their users having to continually justify it for over 6 years on forums speaks volumes to either how tone-deaf or misguided this project team is.

 

I've had clients wanting to move off of platforms like RingCentral for over a year, but they can't because:

 

  • They need SMS.
  • Microsoft has been advertising "Teams Ready" devices to drive sales for over a year and yet none of these devices have firmware to do so. 

 

I don't know how else we as a community can tell you this. SMS is a non-negotiable feature for Cloud PBX. Without it, service providers like us will absolutely not be steering our clients to use it, and as I mentioned above, we're moving our team off it as well because we no longer have faith in this project team's ability to manage realistic expectations. There is zero accountability here and in the face of a mountain of feedback, the canned response is always "help us understand why and how you use this". Maybe as people continue to leave the platform will you understand how and why.

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Agreed

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Solution

The point for SMS support is for each of our phone users to be able to send and receive SMS messages using the Teams app (both desktop and mobile) and using their own personal phone number. This is a standard feature with all other cloud PBX services and is a glaring omission with Teams PBX service.

 

The SMS is a critical channel for communicating with clients and coworkers and cannot be that difficult to implement since all other providers are doing that already.

 

Jakov 

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Exactly! It seems as though rather than asking end users for years why it is they would need it, perhaps we as paying customers and service providers which drive sales to the platform, should be asking the Teams developers why they feel we don't need it.

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Let's not try to over engineer and overcomplicate this by tying SMS to Channels. A simple SMS capability for individual phone numbers is all we need.

 

Jakov

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At this point we've moved internally as well as will be directing our clients to move away from the Teams Cloud PBX platform and onto Dialpad, which integrates with O365 and provides similar or better features, including SMS support. I encourage anyone who happens upon this thread looking for answers to do the same as it's become clear no answers or roadmap for this most basic feature are to be found here.

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I looked at Dial Plan and it seems like a good substitution.

 

I found a connection to an SMS vendor in MS Flow that could be very easy for Teams Cloud PBX to integrate or aquire. TXTsync works almost exclusively with Microsoft integrations.

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I have EDU customers who need SMS so parents can confirm or alert on student  absences

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@crf200 @Cory Aurandt @Irene Rossaert @Jakov Zaidman @ameedjamous 

 

Check out this video demonstrating two way SMS Enabling Microsoft Teams for a job recruiter, would love to know your option on this.

 

Video: https://youtu.be/cJha4DCREvQ

 

More details on how to do it can be found here : https://www.restcomm.com/tag/sms-enablement-for-teams/

 

 

SMS Support for Microsoft Teams (MS Teams) Short video demonstrating SMS Enabling Microsoft Teams to send and receive SMS messages with mobile phone users ou...
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While this is a good step in the right direction. It is still far from being comparable to SMS I've used with other telephony providers. 

 

I engage with an average of 30 new recruits each week and need to be able to track the conversations with each accordingly. Utilizing SMS for recruiting is simply adapting the communication methods to the media that is social acceptable. A personalized touch must be maintained with every conversation which also means that recruit should be able to make a phone call directly back to the number that was SMS Messaging with them.

 

To Say:

'You can text me at: #####; but you have to call me at 800.###.#### *##'

is highly robotic and less impactful to make a genuine connection to recruits or clients alike.

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Thanks a lot for your valuablefeedback. Totally agree. Our initial effort was to get two-way sms working reliably with MS Teams. The personalization and integration with contacts, third party cloud tools will be next. I’ll keep sharing Dev updates and would be very thankful for your point of views and feedback on what you dislike and like to continue improving it.

Thanks again!
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Thx for the video, I had already found the RestCOMM solution online and subscribed as per the instructions, on January 29th.

I received only a "Thank you" for providing my information with no instructions or ability to set-up the service for testing.....

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Hi Irene, Thanks for your feedback. due to the high interest there is a backlog, we are scheduling walk-through demos as fast as we can. We will contact you soon to schedule a one to one demo and discuss your use case in more details.

Thanks again !

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Our company is currently using PowerApps., Flow, and Outlook with O365, TEAMS seems to be the perfect fit for our company except it does not contain an SMS feature. Is there any plans to add this feature for TEAMS? Is there an ETA? Please respond with any information you may have on this subject. Thank you.

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Hi @Lorraine Wong. You mentioned back in Aug 2018 that this was being looked into. Could you please update this thread on if receiving SMS messages sent to a Microsoft Phone System number is something Teams is planning to support some day? Hangouts from G suite comes with in as a default service at less than half the price, and I am fighting a loosing battle to try and convince my company to select MS Teams instead. It is the second feature they list https://cloud.google.com/voice/
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@Lorraine Wong, echoing everyone else in this long line of posts.  We are on teams but will be switching if there is no update given soon.  The SMS feature is so basic on every other VOIP option out there - why not on Teams?  Is this feature coming, and if so, when?  Let's GO!

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I was in a webinar yesterday talking about applicant communication in the modern hiring environment. The largest topic was incorporating sms communications with candidates.

 

I'd see many Applicant Tracking Software providers would be looking to include integrations for an sms provider. I'd much rather auth my voip line in my ATS so applicants can call the same number that is messaging them then a random marketing line.

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@Cory AurandtThis would be a major asset for the Education tenants, especially for small K-12 schools.  Having the ability to alert your faculty and staff for security issues silently has a high cost to find a 3rd party solution.  Most staff already have their phone and are not always in a classroom, so a mechanical device located in the classroom is on partially effective.  Teams SMS would be able to reach all of the faculty and staff, especially if some are outside or off campus.

 

It would be a major advantage to get more schools to get off of the "Google train" and get on to Office 365 and Teams.

 

In addition to the Enterprise tenants, this is also a literal "no-brainer" for Education Teams users.

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@UKBFG After using Google Voice to where I get all my 2FA texts, I just assumed MS phone system would have SMS.  It is such an obvious and necessary feature, I can't believe it is so ignored.  Google just upped their Google Voice options for enterprise, making a new push.  Without SMS, MS phone system looks very far behind.  It doesn't even seem to be on the timeline.

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@UKBFG After using Google Voice to where I get all my 2FA texts, I just assumed MS phone system would have SMS.  It is such an obvious and necessary feature, I can't believe it is so ignored.  Google just upped their Google Voice options for enterprise, making a new push.  Without SMS, MS phone system looks very far behind.  So disappointing that It doesn't even seem to be on the timeline.

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@Cory Aurandt 

We are new to Teams, generally love it but find the lack of SMS restrictive.

 

So many systems use SMS for user verification, password resets, account creation, changing details etc.

 

Teams needs SMS functionality ASAP.

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As a school district that is evaluating Google vs. Microsoft, it would be far easier to recommend MS if the feature availability at least matched Googles.....

 

Please give us SMS capability so secretaries can text parents....

 

 

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@Lorraine Wong Just set up the MS Phone system for a new employee.  Teams app on computer / mobile / and polycom compatible skype (now teams) phone.  Pretty cool.  The next day, the first question was, can my clients text me to my new number.  I had to respond no.  It was pretty disappointing, and lack of SMS in today's business world is an increasingly glaring omission.

 

I was hoping to respond to my user, to at least tell her clients to Skype her instead, more difficult than texting, but not completely beyond reason.  Alas, came to determine that standard skype can't message Teams, so even that's not an option.

 

Please add SMS to MS Phone System.

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This thread was going for a long time and the only time we heard from MS was to fill out a survey, and that was a year ago. I don't think MS has any plans to support SMS and if it does, it doesn't seem to care enough about its current clients to respond one way or another. I don't even know why we bother. 

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Yipes, I had this functionality 15 years ago! I had no idea it was missing from Teams. This *is* a disappointment.

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Hi, @Scott Abbotts, C

 

Chatabox.co.uk is about to launch SMS for Microsoft Teams and we will shortly be notifying companies who have expressed interest that they can sign up for early access. If you'd like to take a look, check out https://www.chatabox.co.uk/sms-for-microsoft-teams/

 

And if you're interested in getting early access to the service, just let us know. We hope to get the service up and running in the Microsoft App store in the next two weeks.

Best wishes,

Kate

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Chatabox.co.uk is about to launch SMS for Microsoft Teams (we already provide this for Skype for Business). We hope to have the service in the Microsoft Apps store in the next 2 weeks, but anyone that is interested in getting early access can let us know. If you're interested, check out: https://www.chatabox.co.uk/sms-for-microsoft-teams/ I hope this helps.
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@Cory Aurandt 

 

Can't agree more about every single point you made!

 

I am just a small growing partner with 8 office 365 clients and in 1 week of testing I missed 3 texts from clients. Not acceptable regardless of good the rest of the product is.

 

The goal should not only be to replace the pbx but to make a modern phone system that is also a pbx replacement. I think it goes without saying a modern phone system should have sms.

 

 

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Will your product let someone text to the phone number used in MS Teams or will it be a different phone number that comes into the Teams app? The latter is still better than what Microsoft provides (nothing) but the former would be better.
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@Charles Rube

We can provide a virtual number (in our dedicated plan), or we can SMS enable your Microsoft Teams number (in our Landline plan) and other landline numbers in the case of Direct Routing.

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@k_lafone01, which telecom provider are you speaking on behalf of? 

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Hi, @José Rosario, our company is called Chatabox and you can find us here: https://www.chatabox.co.uk/sms-for-microsoft-teams/ 

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@Lorraine Wong Here we are over a year later and still deafening silence. I don't know who holds the Teams Project Manager position but I'm going to assume it's vacant and volunteer to fill the role at this point. 

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@Cory Aurandt , we have Kaizala on the horizon that supports SMS/AAD and will be increasingly integrated within Teams over the next 12-18 months. https://techcommunity.microsoft.com/t5/Microsoft-Kaizala-Blog/Update-on-Kaizala-features-coming-to-M...

There's already a Kaizala/Flow connector:  https://developer.microsoft.com/en-us/office/blogs/move-sms-notifications-to-kaizala/

 

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@Scott Abbotts thanks for that information, but I don't see how that is directly addressing the issue. As has been stated several times here, all anyone is asking for is SMS messaging per DID in Teams Cloud PBX. That's it.

 

DialPad does it.

RingCentral does it.

3CX does it.

8x8 does it.

 

Teams Cloud PBX doesn't do it. This is the problem.

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@Cory Aurandt , fair enough. All the VoIP systems I've used over the years have had this capability. And didn't Skype for Business have it? I've already forgotten...

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@Scott Abbotts I want to say it did, but I don't think it was an MS feature. Third party vendors like Chatabox built their brand on the absence of such features.

 

As solution providers, we drive adoption through our customers. Every week since this original post I've had calls where I've dreaded pitching a full stack 365 solution for small business because inevitably someone asks about the features of Teams and I have to then explain why the most basic of features like concurrent multi-tenancy/accounts and SMS messaging are not included in a product from Microsoft yet somehow those same features were not overlooked by competitors or even free products.

 

I can appreciate the sheer size and scale of a software roll-out coming from Microsoft to its global client base, but from a consumer/provider standpoint it feels very much like once the initial product is introduced, the underlying architecture is never to be touched again and feature requests are bolted on where possible. It may be that we don't see these features because the product wasn't originally built for them, but in my view the cost of not adopting user feedback is substantially greater than doing so.

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Check out this screenshot from my "Analytics & reports" page tonight - it says "PSTN & SMS usage":

 

Teams PSTN SMS Screenshot.png

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Yup, here too. Not sure how long that's been there... If it's new, is it a harbinger what will become?
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@Lorraine Wong any update on this?  Today yet another request for a phone number that clients can call and sms text to (my user actually said, like Google Voice). It’s been a couple months since the last post.  Is anything in the works.

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@Cory Aurandt- I've found a solution provider that can SMS enable over existing phone numbers. I went thru the process to assign phone numbers directly to a call queue so that the number could be used to SMS/MMS enable.

 

MessagePro.com called me after filling out the required information to start an account and apparently the phone provider of MS Teams Calling doesn't allow these 3rd Party organizations to connect their services to an MS Teams calling number. 

 

We need a solution! If Microsoft cannot provide an integration solution I'd expect them to work with their partners to open up the options for connected solutions.