12-11-2018 06:00 AM - last edited on 12-12-2018 09:27 AM by Eric Starker
For any business, data is key.
Microsoft Teams/Skype for Business is a complete let down when it comes to analytical data. Our PBX is completely cloud based, yet I cannot access simple reports like "Who's on the phone now" or "How many calls is the Sales department answering?".
Skype for Business/Teams has a very basic PSTN report. But it does not give information for calls that are incoming from a Call Queue - for example, "Who answered the phone?" "How long did it take to answer that call from the Sales Queue?"
Without this basic call information from any reporting solution, we cannot improve our service.
My question is, what is Microsoft doing in terms of reporting for Teams/Skype for Business - Can we expect any meaningful PowerBI integration anytime soon
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