08-09-2018 08:33 AM
08-09-2018 08:33 AM
We currently are using Skype for Business and one of the key functions we use is the ability to chat and call users of Skype Consumer. From looking at the UserVoice the feature is now declined to be implemented into Microsoft Teams.
However the Office 365 roadmap is still showing the feature:
Could we get some clarity on if the feature will be coming to Teams and if so when?
08-09-2018 09:02 AM - edited 08-12-2018 01:59 PM
Many of our customers worldwide are using only the consumer version and not skype for business. it would so like to unify communication internally and really want to stop using both skype versions when we can . what milestones are more important for teams then this?
08-09-2018 09:10 AM
Our Human Capital department is often performing interviews via Skype consumer and Skype for Business. Would this still be possible with Teams?
08-09-2018 09:11 AM
Generally speaking, MS has not tied together consumer and business/enterprise services.
As someone in IT at a large org, we like to keep clean distinction between consumer Skype and enterprise-oriented voice/video services.
08-09-2018 09:20 AM
Hello @Rish Mukherji
As mentioned by Rick in his comment, we also engage with a lot of our clients, partners and potential consultants we are looking to bring on for a projects via Skype consumer. Having the ability to very quickly chat with these individuals via S4B chat is crucial tool for our organisation. If Teams is going to replace S4B, we would then be loosing that functionality. We would have to have two clients running, one for Teams for internal comms and then one for Skype Consumer for external comms. Given that also your not able to sign up for a Skype account with an Office 365 email. There would be no way we could efficiently manage and audit conversations with externals via Skype consumer client or Consumer Skype accounts.
08-09-2018 09:29 AM
Thanks @Shanuj Patel. The feature is currently not on our backlog, as I said above I will take this as feedback and review with our team.
08-12-2018 02:02 PM - edited 08-12-2018 02:03 PM
Not being able to register new skype consumer accounts with our MS Work/Tanant mail addresses makes this a very akward situation indeed and really not practical. it's hard to explain this internally. we haven't used skype for business earlier, but are using teams for almost 1 year now!
08-14-2018 05:57 AM
So many users or customers are using Skype in the Consumer version. I cannot not imagine why this has been declined! SfB does it. Teams should integrate all the best features of SfB. Slack and WebEx Teams has it too. So Teams, a Microsoft tool, will not be able to do it? Difficult to understand...
09-11-2018 11:31 AM
Agreed. if Teams is to replace Skype for Business, then surely it should retain all the latter's functionality? There are times when an organisation wants to support an end user who may not have Teams or SFB, but might have Consumer Skype.
09-18-2018 12:01 AM
I have to chip in here too. Our organisation supports many of our clients via S4B. Some clients have S4B and we federate, some have consumer Skype and S4B integrates chat without issue.
We're being encouraged to move to teams, but losing consumer Skype interop makes that untenable. Heck, we can't even get proper federation between an external S4B org and our internal Teams users!
10-05-2018 03:08 AM
That's a big stepback from SfB!
Our company has the same need, both for Calls and IM... many of our customers and partners are still using the "Consumer" version of Skype for business purposes (and that's a quite typical scenario for SMEs in Italy).
10-17-2018 09:33 AM
@Rish Mukherji This is a hard requirement for my business to transition to Teams from Consumer Skype. I had considered migrating to 365 and using S4B but it's clear that's being killed off. Currently we use Skype for communication with international customers where we do considerable amount of business. Without a business to consumer chat I cannot recommend that we migrate to 365 and Teams. I won't even recommend that we look at this as a replacement for our Skype consumer accounts internally until the feature is in place. Note the S4B/Teams was a huge selling point for 365.
10-25-2018 12:26 AM
This is a requirement we meet at many customers, when discussing the move from SFB to Teams. For some - especially larger, this is a show stopper.
12-19-2018 11:30 AM
12-23-2018 05:31 AM
02-26-2019 08:07 AM
02-26-2019 08:07 AM
So just to confirm, if we deploy Teams within our organization (which we are being pushed to do by Microsoft), we cannot Chat, hold meetings, calls or screen share with Skype consumer users?
02-26-2019 08:29 AM
02-26-2019 08:29 AM
I have moved my account over to using Teams Only and I have lost the ability to see any contacts with Skype Consumer. I also do not have the ability to share pictures/screengrabs with other users in my tenant who are using Skype For business in Teams mode, I can chat with them and make calls and video.
Also I had contacts who were using Skype for Business in another company/tenant and since moving to Teams Only I no longer have the ability to see their contacts or add them again.
I do have the allow external access turned on (always have done) and also the USers can communicate with external Skype users turned on.
03-24-2019 08:48 PM - edited 03-24-2019 08:49 PM
You've just confirmed my fear - Teams does NOT have feature parity with Skype for Business.
Several of our clients also have started using the Skype For Business client (in the past two years or so) that came with their O365 License after we showed them it worked with Skype Consumer - now we are going to have to tell them they need to go back to using the Skype consumer client when Microsoft force us onto Teams.
Before we migrate to Teams for any client, we need to be able to chat, call and video conference with Skype consumers.
Where do vote to get Teams <-> Skype communication added back to the feature set?
04-12-2019 06:13 AM
@RobHarveyAU I'm chiming in on this as well. I'm going to take a broader view here - a global perspective. I kinda get that MS is wanting to partition off the consumer and business products because they're not the same anymore. Also some corporates want B2B comms only... BUT!
There are a lot of freelancers in ICT globally who are 1-man bands, communicating with large enterprises on large projects. Specific geographical zones prefer different apps - EMEA is heavily whatsapp oriented, North america is big on Skype and South-east asia loves viber.
Rather than constricting support for communications and collaboration within your own internal divisions Microsoft, you should be embracing and supporting MORE tools by which people can collaborate with whatever tool they like! If you close off the ecosystem (and with what's perceived by the end customer, your own products), then you're look not really taking communications and collaboration seriously - you're just trying to hamper it by directing change.
I'm sure there's research you had to come up with your conclusion that Teams and Skype personal is not going to be used, but were you A/B'ing that against large enterprises or spread across your customerbase as a whole? I really don't think this has been thought through well by Microsoft and whether it is agreed for inclusion or not, failing to include it doesn't really support the fact you're touting feature parity, either.
This change has a minor impact to us, but it will have a larger impact if it means you lose - lets say - 5 million skype users to FB messenger, Slack or other competing products. I'd seriously reconsider this for your benefit Microsoft, not ours! :)
06-14-2019 12:57 PM
The status has changed to planned. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16958347-skype-integration-con...
07-07-2019 10:06 PM
10-06-2019 07:57 AM
@Shanuj Pateland others.
Microsoft Teams and Skype Consumer Interop is in the top list for Skype On-Premise users wanting to move to Teams-Only. You can find the list here, with the direct other links to UserVoice. Let me know if you require any other on the list. Let's get the votes up.
by Benjamin Nicholson on December 12, 2018
by Bindu Pillai on April 02, 2020
by James Skay on July 30, 2019