Microsoft Teams AMA - Contact Center

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Any plans to add detailed contact center style agent reports to Teams?  Any plans to add a contact center supervisor role to allow the contact center supervisor to change certain contact center settings like holidays, call routing, etc?

2 Replies

@Eric Kirstein I expect Microsoft will lean on 3rd party contact center ISVs (like Landis, Enghouse, ComputerTalk, etc)  for this type functionality. In our own Office 365 Contact Center for Microsoft Teams supervisor users can easily be granted access to certain queues & settings. 

We also have contact center style agent reports.

@Matt Landis Thanks for the information.  We currently use a stand-alone cloud service but want to leverage our O365 system where we can to help reduce costs.  I'll check these companies out.