SOLVED

Make "reply" and "New Conversation" more clear in UI

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Contributor

We often have people staring new conversations when they should or mean to reply. The Text entry box for a new conversation is often right below an existing conversation. Users click in there and begin to type. This fragments the conversation quite a bit. Despite training and reminders, it happens too often. Even I make the mistake from time to time. 

2 Replies
best response confirmed by Doug Eli (Contributor)
Solution

Actively working on this one! As this is a core function of our app, we want to make sure we land the UX right before we ship it out. We're hoping to come out to release something in early 2019. You can keep track of it here!

Sorry, the 3 options in the Survey were not the best..Any other ideas?