Lost history?

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Occasional Contributor

Why would something like this happen? Any suggestions on preventing or reverse this?

 

From a user yesterday:

I had several Chat conversations today with people.  About an hour ago I had to resign into Teams (it signed me out).  Now all of my Chats from today are gone.  I can still see Chats from yesterday.  This is true from the web app and the desktop app.  Is there a way to get these Chats back?

4 Replies

Hmm - this is not a known issue. I'll send you a private message to get details and follow up. Appologies for the issue!

Same happened to me :S

Even the pinned messages are gone :x

After some network issues I lost the history in all the chats on my desktop client.

I can see them in my mobile. How can I restore them in the client? I have a MAC.

Thanks

Apparently the Chat History is always there .... but man is it hard to find!

 

The difficulty in finding your Chat History has been identified as an issue as is officially on the backlog for being fixed.

 

The workaround I have found is:

  • Right Click on the Chat icon
  • Choose New Chat
  • Type the name of the person you chatted with
  • If it was a group chat, I think you need to add all of the names of the people to see the history
  • You will then see the chat in the large window, as well as in the list on the left 

 

Not sure how long it stays there....