Join on mute

%3CLINGO-SUB%20id%3D%22lingo-sub-1370255%22%20slang%3D%22en-US%22%3EJoin%20on%20mute%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1370255%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F605370%22%20target%3D%22_blank%22%3E%40JohnSteckroth%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWe%20have%20a%20user%20that%20joins%20anything-%20meetings%20or%20calls%20in%20Teams-%20on%20mute.%20No%20difference%20regarding%20if%20it's%20a%201%20on%201%20call%20or%20a%20meeting%20with%202%20participants%20or%20more.%20I%20cannot%20find%20anything%20about%20changing%20this%20default%20setting%20as%20a%20user%20or%20an%20admin.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAny%20ideas%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1370255%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1376861%22%20slang%3D%22en-US%22%3ERe%3A%20Join%20on%20mute%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1376861%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106448%22%20target%3D%22_blank%22%3E%40Sarah%20Parmenter%3C%2FA%3E%20Is%20this%20user%20clicking%20the%20mute%20button%20before%20joining%3F%20Or%20is%20it%20defaulting%20to%20mute%20in%20all%20cases%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1385559%22%20slang%3D%22en-US%22%3ERe%3A%20Join%20on%20mute%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1385559%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106448%22%20target%3D%22_blank%22%3E%40Sarah%20Parmenter%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhen%20you%20join%20a%20meeting%20with%205%2B%20attendees%20already%20in%20the%20meeting%2C%20you%20will%20join%20muted%20by%20default%20-%20this%20is%20done%20to%20protect%20meetings%20from%20having%20background%20noise%20when%20they%20have%20already%20started.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOn%20the%201%3A1%20calls%2C%20has%20the%20user%20checked%20their%20device%20settings%3F%26nbsp%3B%20This%20would%20be%20the%20first%20thing%20to%20check.%26nbsp%3B%20I%20assume%20they%20are%20able%20to%20unmute%20after%20they%20join%20and%20want%20to%20speak%3F%26nbsp%3B%20If%20there%20is%20some%20sort%20of%20issue%2C%20please%20use%20the%20'report%20a%20problem'%20which%20is%20the%20little%20question%20mark%20on%20the%20lower%20left%20hand%20side%20of%20the%20client%20and%20report%20step%20by%20step%20what%20is%20happening%20-%20this%20process%20will%20collect%20logs%20and%20help%20us%20identify%20if%20there%20is%20an%20issue%20or%20not.%26nbsp%3B%20Thank%20you%20so%20much%20for%20joining%20our%20AMA!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

@JohnSteckroth 

 

We have a user that joins anything- meetings or calls in Teams- on mute. No difference regarding if it's a 1 on 1 call or a meeting with 2 participants or more. I cannot find anything about changing this default setting as a user or an admin. 

 

Any ideas?

3 Replies

@Sarah Parmenter Is this user clicking the mute button before joining? Or is it defaulting to mute in all cases?

@Sarah Parmenter 

When you join a meeting with 5+ attendees already in the meeting, you will join muted by default - this is done to protect meetings from having background noise when they have already started.

 

On the 1:1 calls, has the user checked their device settings?  This would be the first thing to check.  I assume they are able to unmute after they join and want to speak?  If there is some sort of issue, please use the 'report a problem' which is the little question mark on the lower left hand side of the client and report step by step what is happening - this process will collect logs and help us identify if there is an issue or not.  Thank you so much for joining our AMA!

Hi @Laurie Pottmeyer, is this documented somewhere? I would love to know more about facility. I am seeing a problem with this muting people who are talking when other join the meeting.