May 07 2020 09:10 AM - last edited on May 07 2020 09:42 AM by Eric Starker
We have a user that joins anything- meetings or calls in Teams- on mute. No difference regarding if it's a 1 on 1 call or a meeting with 2 participants or more. I cannot find anything about changing this default setting as a user or an admin.
May 13 2020 01:47 AM
When you join a meeting with 5+ attendees already in the meeting, you will join muted by default - this is done to protect meetings from having background noise when they have already started.
On the 1:1 calls, has the user checked their device settings? This would be the first thing to check. I assume they are able to unmute after they join and want to speak? If there is some sort of issue, please use the 'report a problem' which is the little question mark on the lower left hand side of the client and report step by step what is happening - this process will collect logs and help us identify if there is an issue or not. Thank you so much for joining our AMA!
Aug 27 2021 12:39 PM
I am having the same issue.
Oct 15 2021 02:04 AM
Nov 02 2021 09:27 AM
ok i found the issue for me. I got a new headset (Cisco 730) and it has a little mute button on it. I pressed it somehow and it muted itself at all or went on auto mute. When I pressed it again the issue was solved and I am unmuted now whenever I join meetings again.
Hope that helps.
Nov 02 2021 09:55 AM
@Plauze123go Sarah - thanks for the response. I found the mute button on the headset and tried multiple ways. I even disconnected and reconnected to my computer. It is still muted every time I make a call. It's clearly with the headset because if I call directly from my computer, it does not happen. I'll keep trying!