Home

Improved reliability (avoid disconnections & reconnect automatically)

%3CLINGO-SUB%20id%3D%22lingo-sub-300047%22%20slang%3D%22en-US%22%3EImproved%20reliability%20(avoid%20disconnections%20%26amp%3B%20reconnect%20automatically)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-300047%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20name%20is%20Angel%20Ezquerra.%20I%20manage%20a%20mid-sized%20R%26amp%3BD%20team%20in%20Malaga%2C%20Spain.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EMy%20team%20has%20little%20by%20little%20stopped%20using%20Microsoft%20Teams%20except%20as%20a%20fancy%20interface%20to%20Microsoft%20SharePoint%20(i.e.%20to%20share%20documents%20with%20each%20other)%20because%20although%20Microsoft%20Teams%20is%20quite%20nice%20and%20capable%2C%20it%20fails%20to%20provide%20what%20is%20probably%20the%20most%20important%20feature%20of%20a%20messaging%20too%3A%20it%20does%20not%20ensure%20that%20once%20you%20log%20into%20Microsoft%20Teams%20you%20will%20stay%20connected%20and%20if%20for%20some%20reason%20you%20disconnect%20the%20tool%20will%20reconnect%20you%20automatically%20as%20soon%20as%20it%20can.%3C%2FP%3E%3CP%3ECurrently%2C%20if%20for%20some%20reason%20you%20disconnect%20from%20Microsoft%20Teams%20(e.g.%20if%20you%20disconnect%20your%20laptop%20from%20your%20dock%20or%20if%20you%20have%20a%20wifi%20issue)%20and%20the%20Teams%20window%20is%20not%20open%20you%20won't%20get%20any%20notification%20that%20you%20are%20no%20longer%20connected.%20Worse%20still%2C%20Teams%20will%20not%20reconnect%20automatically.%20It%20shows%20an%20%22in%20app%22%20dialog%20telling%20you%20to%20reconnect%2C%20and%20it%20won't%20try%20to%20reconnect%20until%20you%20click%20OK.%20In%20most%20cases%20it%20will%20also%20ask%20for%20your%20password%20again%20(and%20if%20you%20have%202%20factor%20authentication%20enabled%20you%20will%20have%20to%20go%20through%20that%20as%20well).%3C%2FP%3E%3CP%3EIs%20this%20a%20known%20issue%20and%20are%20you%20working%20on%20it%3F%20Without%20that%20it%20is%20hard%20to%20recommend%20Teams%20as%20a%20messaging%20tool.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-305604%22%20slang%3D%22en-US%22%3ERe%3A%20Improved%20reliability%20(avoid%20disconnections%20%26amp%3B%20reconnect%20automatically)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-305604%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20feedback%20Angel.%20Completely%20agree%20with%20you.%20We're%20working%20on%20fixing%20this%20very%20issue.%20It's%20been%20brought%20to%20our%20attention%20by%20other%20users%20too!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-835265%22%20slang%3D%22en-US%22%3ERe%3A%20Improved%20reliability%20(avoid%20disconnections%20%26amp%3B%20reconnect%20automatically)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-835265%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F253276%22%20target%3D%22_blank%22%3E%40AnirudhNarayan%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20word%20on%20this%3F%20I've%20received%20a%20handful%20of%20reports%20of%20this%20very%20issue.%20It%20seems%20to%20be%20happening%20more%20frequently%20with%20MacOS%20users.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Regular Visitor

Hi,

 

My name is Angel Ezquerra. I manage a mid-sized R&D team in Malaga, Spain. 


My team has little by little stopped using Microsoft Teams except as a fancy interface to Microsoft SharePoint (i.e. to share documents with each other) because although Microsoft Teams is quite nice and capable, it fails to provide what is probably the most important feature of a messaging too: it does not ensure that once you log into Microsoft Teams you will stay connected and if for some reason you disconnect the tool will reconnect you automatically as soon as it can.

Currently, if for some reason you disconnect from Microsoft Teams (e.g. if you disconnect your laptop from your dock or if you have a wifi issue) and the Teams window is not open you won't get any notification that you are no longer connected. Worse still, Teams will not reconnect automatically. It shows an "in app" dialog telling you to reconnect, and it won't try to reconnect until you click OK. In most cases it will also ask for your password again (and if you have 2 factor authentication enabled you will have to go through that as well).

Is this a known issue and are you working on it? Without that it is hard to recommend Teams as a messaging tool.

2 Replies
Highlighted

Thank you for the feedback Angel. Completely agree with you. We're working on fixing this very issue. It's been brought to our attention by other users too!

Highlighted

@AnirudhNarayan 

 

Any word on this? I've received a handful of reports of this very issue. It seems to be happening more frequently with MacOS users.