Fixes for educational tenants (including fragile OneNote tabs)?

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Occasional Contributor

From what I've gathered, people using Teams through an educational license don't get the same fixes as those who are on a different style of subscription.

 

Most notably, I was struggling yesterday trying to get a broken 'Staff Notes' tab working again. Apparently folks under other licenses can simply remove such a tab, or point it back at the right notebook. I can't even rename my tab to indicate it's not linked to anything. My only option to avoid having a useless tab which cannot be removed is to copy sections across, which is suboptimal given the size of some sections is over 250MB (meaning they can't be copied over).

 

Is this something an organization-level admin can fix? If not, what else can be done? For example, is there a way to move the team to a Deployment Team or something that doesn't have this tab, but retain all our content so far?

 

Thanks!

 

This is a semi-obscure issue, but causes regular confusion for some members of my group. We are otherwise generally liking Teams since we switched over to it a few months ago.

4 Replies
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I would say "semi-obscure" as well, but when OneNote goes bad in Teams, it doesn't mess around.
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@koyae We are exploring ways to allow an easier way to unpin/remove a Staff Notebook tab from a team in the future, but don't have a good timeline to share on that today.  We have a UserVoice item here to vote on. https://microsoftteams.uservoice.com/forums/599053-schools-and-universities/suggestions/33948928-rem...

 

Also, you can file a direct EDU Support ticket here: https://aka.ms/EDUSupport 

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We are experiencing the same issues here at our university. We have many teams that the OneNote tab becomes unusable after about 3 months of use. I have even gone so far as to tell my users to when creating a team to use the "Other" team type, that way a the built in OneNote tab is not there. Using the documented "fixes" has not resolved the issue for us.

We would really like a fix to this.
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@baxdrex wrote:
the OneNote tab becomes unusable after about 3 months of use

tell my users to when creating a team to use the "Other" team type

@baxdrex
Yeah, that's been our experience too. One of my coworkers makes regular use of screenshots in his notes via Win+Shift+S and was able to hit the 250MB section-threshold within almost exactly three months. When trying to fix the synch-problems this caused when trying to access the notebook through Teams, we broke the tab, and are now stuck with it. I don't know how easy it would be to remake the Team while retaining our content and conversations so far.

 


@jdohlwrote:
when OneNote goes bad in Teams, it doesn't mess around.

@jdohl You can definitely say that again. It's working okay through OneNote for Win 10, but the team-members who don't touch our technical documentation often are confused about where to find all these notes. This creates distrust in the tech, and slows progress toward moving content over from other systems like Google Docs, even though this part of the tech behaves itself reasonably well.