Call Recording

New Contributor

Hello fellow Teams Fans

 

We've been using Teams during Covid for communication between our remote staff, and slowly beginning to appreciate how powerful it is.  I've enabled Teams Voice for a few users as a trial to allow us to call and be called from land lines.  

 

Are there any plans to allow call recording?  All the details I find on line are around recording conference calls/videos.  Nothing about one to one calls.  It's important for our business to record all our in/out calls for auditing by our clients.

 

As an admin I'd ideally like to record all calls, store them centrally, and have reports available

 

thanks

3 Replies

Thanks for the link.  I was hoping for a few slider buttons :xd:  

This seems far too complex for my abilities.  I guess we need to engage with a consultant with some experience in this.  

Even a button for the user to record a one to one call would be a start and easy for small businesses like us.