SOLVED

Auto Answer incoming calls function in Teams

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Occasional Contributor

Hey 

Another question.

In Skype there is the options to auto answer calls. 

We have a lot of customers with showrooms or public meeting rooms, where this function could be useful. 

 

Is there any thoughts about getting this function to Teams? 

5 Replies
Hello Peter, not an answer but am curious...have you configured auto attendants and call queues in your ecosytem? https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

Hey @Alex Cross 

 

Good question. No we haven't. Most customers still reach us through regular phone calls or email.

 

I did look into the option, but since it didn't, as fare as I could tell, gave me the option of auto answer, I dropped it. 

best response confirmed by ThereseSolimeno (Microsoft)
Solution

@pml_avcenter ... when you say customers reach you through "regular phone calls" does this mean that your organization has not configured/enabled Voice within Teams yet? Quick ways to tell...if someone dials your phone number, does it ring to Teams? Also, do you have a dial pad available when you navigate to the "Calls" button on the left navbar? 

 

If Voice has not been setup/configured, and you're only using Teams for meetings, chat, and collaboration then calls can't be auto-routed.

@pml_avcenter 

 

A day late (but hopefully not a dollar short ... 

 

I put this together last year to help auto-answer calls with video (it was mainly targeted toward corrections and hospital environments), but it also might be useful to you (if you don't already have something).

 

https://www.undocumented-features.com/2020/04/30/auto-answer-teams-call-with-video-and-powershell/ 

Hey Aaron

Thank you :)

Actually already located your page and tried your solution a while ago, which works great on a standard PC.
But for this solution i was using a MTR setup with an IOT unit and MTW license. There it doesn’t seem to work.
But thank you :)